WeChat Help Pages

WeChat Customer FAQ, Forum, and Online Help Desk

No Help Page or FAQ
For Customer Care
WeChat doesn't have a help desk, but you can tell us what your issue is and we can try to provide tips on your best course of action.

Recent WeChat help topics searched

no ring tone when using wechat *voice call. All noticifications are on.
Reported for sending too many greetings to strangers.
Hi, *I Will like to understand at local level hoe my company can invest in your app.
well I want my account to be unblocked
I got my account blocked for sending too many greetings because I shake my phone a lot
Please help to sign up*WeChat
Hello please my account is giving me big issues and I can not log in because it is bloc...
I cannot set up the English translator version * I've been trying for hours Helpppp
Hello*My account was blocked on wechat and was unblock it through the self service opti...
by mistake i have deleted my friend ID and his chat history , now need to recover the s...
i need to recover delete chat history of contact which was deleted by mistake
My friend in mainland China, sichuan chengdu can not find my wechat I'd in her searchin...
I want my we chat account to be unblocked because I have so many family and friends I'm...
I want my WeChat account to be unblocked because I sent too many greetings to my friends
I used to use WeChat that an old girlfriend set up for me on her account. I no longer t...
Hi I want you to unblocked my WeChat account, please.
I change my old number.. How can i get the new varifacation code from my new number?
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WeChat Help Pages: What to Know

The WeChat help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem is what GetHuman seeks for all major companies. Unfortunately, we haven't found a good help page, faq or forum for WeChat to share, but we can point you in the right direction. In the last 12 months, 5,574 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for WeChat customers. Unfortunately we have had to disappoint them and say that we don't know of one yet. Not only does WeChat not have an online knowledge base or help desk where you can search for your problem and get some answers, but they also don't have a phone number. Which means it's time to get creative. If they have a Twitter handle or Facebook page, we should list that here, and regardless if you find a way to get in touch with them, please share it with us so we can tell other customers. Customers like you are looking for help online for a large array of reasons, ie Can't Connect. Hopefully, WeChat will build a web-based presence soon to address common problems and questions. Given that WeChat does not have an online help forum or comprehensive FAQ, we recommend trying one of the other ways to reach them that we have listed here, or else tell us why you were looking for their help in the first place. We may have some hints and better ideas to get you started.

Contacting WeChat: General Information

WeChat doesn't have an online help desk for customer service, and unfortunately you can't call them on the phone either. You can only get help from WeChat one way that we know of and that is by email. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like WeChat.

Do WeChat and GetHuman work together?

GetHuman has no relationship with WeChat and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

WeChat Contact Info

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