Virgin Mobile Help Pages

Virgin Mobile Customer FAQ, Forum, and Online Help Desk

Virgin Mobile Help @ www1.virginmobileusa.com
Customer Help
Average time to fix: (37 hours)
Busiest time: 1pm
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Recent Virgin Mobile help topics searched

OPEN MY ACCOUNT. I don't recall my code name, the ** digit number. All I have is my id...
You have taken money out of my account without permission i have not been with you guys...
I want to switch over
Port over my phone number
I need the cell tower information from Nov **** to prove my location.
Overdue Account:Payment Arrangement
my issueisvnvrb criiiittt llooikkmm,,kmmmkmkkkkkkkkhhh,hhhhhhhhhhhyyyyuuuuiiiio,,juuu...
My name is James isaacs an I lost my phone I cant try to call it because I don't have m...
My phone network is very bad all day long
i want to have an international direct dialing access on my phone..
We have five phones with Virgin Mobile we had a really bad thunderstorm lightning today...
I don't know my number so I can't call my phone an I can't get in into my y app
Have to change payment arrangement
I paid for my service on the **rd of August, but you guys haven't refreshed my data usa...
I lost my virgin sim card socwant to get it transfered to another virgin sim
Ma m*re a perdu son t*l*phone dans l'eau lors d'un accident de bateau donc elle ne peut...
I need to get into my account. I did not know that you had changd your whole system ove...

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Virgin Mobile Online Help at www1.virginmobileusa.com - Info & Stats

Help desk addresshttps://www1.virginmobileusa.com/about/prepareEmailUs.do
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time37
Rank amongst all ways to reach them5
Other means of communicationphone, email, twitter, web, facebook
Communication customer rating88%
Quality of help rating93%
Votes for online help207
When this was last updatedSat Jan 22 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-322-1122

Virgin Mobile Help Pages: What to Know

This is the Virgin Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Mobile's best customer help page or faq or forum, this is the best entry point according to 36,396 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-322-1122) which we show above. Sometimes when you dig through the various help topics and volumes on www1.virginmobileusa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Mobile: General Information

Virgin Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Mobile using 5 different media: phone, email, twitter, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-322-1122 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Mobile.

Do Virgin Mobile and GetHuman work together?

GetHuman has no relationship with Virgin Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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