Virgin Mobile Help Pages

Virgin Mobile Customer FAQ, Forum, and Online Help Desk

Virgin Mobile Help @ www1.virginmobileusa.com
Customer Help
Average time to fix: (37 hours)
Busiest time: 10:45am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Virgin Mobile help topics searched

Extra charges on bill
My Data Roaming is none existant my number is *********** please respond or call quickly
Need to check balance on my reloadable prepaid virgin mobile card
Am Emma and am not staying at my apartment anymore with my partner,and he is ask to lea...
I CAN NOT SIGN INTO MY ASSURANCE WIRELESS ACCOUNT WITH MY PIN THEY SENT ME AND THE PHON...
I need the unlock code for a virgin phone that I bought.
I have had no mobile for over * wks, last week i agreed to get a new mobile from virgin...
My iPhone says searching all the time. I swapped over SIM card months ago no problem th...
Low download speed i would like someone to check the service and resolve this issue
My mobile number, *********** has been stripped of all data and I’d like to know why. T...
i want to add a credit card to my account *** ***-**** for payment
I got a Virgin Mobile ARC flip phone to use with Assurance wireless. I clicked on the s...
I cannot get a dial tone on my Cell Phone. I have over $***.** on my account what is t...
I received a message on my Apple iPhone saying "your Apple id and phone are being used...
I purchased a VM plan for my phone many years ago. The payment was automatically taken...
I accepted the offer of upgrading my plan for the Samsung S** phone on the phone with a...
I need to connect my new iPhone SE with my server, Virgin Mobile

Get help with my issue

Virgin Mobile Online Help at www1.virginmobileusa.com - Info & Stats

Help desk addresshttps://www1.virginmobileusa.com/about/prepareEmailUs.do
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time37
Rank amongst all ways to reach them5
Other means of communicationphone, email, twitter, web, facebook
Communication customer rating89%
Quality of help rating94%
Votes for online help206
When this was last updatedSun Jan 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-322-1122

Virgin Mobile Help Pages: What to Know

This is the Virgin Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Mobile's best customer help page or faq or forum, this is the best entry point according to 36,396 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-322-1122) which we show above. Sometimes when you dig through the various help topics and volumes on www1.virginmobileusa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Mobile: General Information

Virgin Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Mobile using 5 different media: phone, email, twitter, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-322-1122 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Mobile.

Do Virgin Mobile and GetHuman work together?

GetHuman has no relationship with Virgin Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!