Virgin Mobile Help Pages

Virgin Mobile Customer FAQ, Forum, and Online Help Desk

Virgin Mobile Help @ boostmobile.com
Customer Help
  • It takes an average of 37 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Dispute a Charge, Lost or Broken Phone, Cancel Service, Device Support, Unlock Phone, and more.
Since there is a phone number available, we have to recommend calling Virgin Mobile and talking to a real human being instead of searching their help site for answers.

Recent Virgin Mobile help topics searched

I am wanting to network unlock my phone it is a virgin and i am trying to put in my p.c...
The ability to roam wasn't put back on my phone as requested. ***-***-****
I am requesting the call history of a phone number ********** the phone was last used i...
To cancel my internet services
i LOST MY PHONE AND NEED TO ACTIVATE ANOTHER AND SWITCH MY PHONE NUMBER AND SUCH.
i LOST MY PHONE AND NEED HELP
i NEED SOMEONE TO ACTIVATE A NEW PHONE
I use to live at **** st joesph blvd unit * *I moved to **** st Joesph blvd unit ***So...
Hello, I have had a pay as you go virgin mobile for over ** years. When I turn it on no...
I am with assurance wireless I was upgrading my phone from my Coolpad to a UMX I did no...
order number- ****************model Samsung galaxy s** plus*e.mail- *****@***.com*mobil...
i want to add a credit card to my account *** ***-**** for payment
I got a Virgin Mobile ARC flip phone to use with Assurance wireless. I clicked on the s...
I purchased a VM plan for my phone many years ago. The payment was automatically taken...
I accepted the offer of upgrading my plan for the Samsung S** phone on the phone with a...
On Wednesday, I changed Internet provider from Rogers to Virgin Mobile. I now have to c...
i was a virgin mobile customer. one day . received a text that I was now a boost mobile...

Virgin Mobile Online Help at boostmobile.com - Info & Stats

Help desk addresshttps://www.boostmobile.com/shop/virginmobile-welcome
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time37
Rank amongst all ways to reach them3
Other means of communicationphone, twitter, web, facebook
Communication customer rating84%
Quality of help rating89%
Votes for online help211
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-402-7366

Virgin Mobile Help Pages: What to Know

This is the Virgin Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Mobile's best customer help page or faq or forum, this is the best entry point according to 36,396 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-402-7366) which we show above. Sometimes when you dig through the various help topics and volumes on boostmobile.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Mobile: General Information

Virgin Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Mobile using 4 different media: phone, twitter, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-402-7366 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Mobile.

Do Virgin Mobile and GetHuman work together?

GetHuman has no relationship with Virgin Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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