Virgin Mobile Help Pages

Virgin Mobile Customer FAQ, Forum, and Online Help Desk

Average time to fix: (37 hours)
Busiest time: 9:30am
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Recent Virgin Mobile help topics searched

I had an emergency and my payment was just * day late. None of the numbers I had allowe...
I activated the phone but the can't receive or give out text messages
want to switch to virgin and bring iphone *s. site keeps getting stuck cant verify. can...
want to switch to Virgin and bring my iphone *s. site keeps getting stuck will not let...
was in hospital change pin now cant remember it
I need my account number to switch services to a different company so that my phone num...
We are visiting los Angeles from UK and cannot get any service *How can I connect my mo...
i am looking for a flip phone I been trying to call virgin mobile they just hang up hav...
I want to make sure my plan isn't going to increase in price when I get a new phone. So...
I ran out of data and was not notified that I was near my limit.
my phone number is banned from using whatsapp and i did not violate any rules,please un...
losted password on LS***
I need my account number from Virgin mobile Also I have an Iphone * that is locked onl...
I have a prepaid Virgin Mobile phone that has been off for several months and I wanted...
I need to get my account number for porting my number to another company.
Need iphone x carrier unlocked, as I bought a fully unlocked phone yet it appears to st...
phone was stolen. can it be traced? Can we shut it down*
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Virgin Mobile Online Help at www1.virginmobileusa.com - Info & Stats

Help desk address
https://www1.virginmobileusa.com/about/prepareEmailUs.do
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
37
Rank amongst all ways to reach them
5
Other means of communication
phone, email, twitter, web, facebook
Communication customer rating
90%
Quality of help rating
95%
Votes for online help
205
When this was last updated
Fri Jan 24 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-322-1122

Virgin Mobile Help Pages: What to Know

This is the Virgin Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Mobile's best customer help page or faq or forum, this is the best entry point according to 36,396 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-322-1122) which we show above. Sometimes when you dig through the various help topics and volumes on www1.virginmobileusa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Mobile: General Information

Virgin Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Mobile using 5 different media: phone, email, twitter, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-322-1122 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Mobile.

Do Virgin Mobile and GetHuman work together?

GetHuman has no relationship with Virgin Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Virgin Mobile Contact Info

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