UPS Freight Help Pages

UPS Freight Customer FAQ, Forum, and Online Help Desk

UPS Freight Help @ ltl.upsfreight.com
Customer Help
Average time to fix: (68 hours)
Busiest time: 3pm
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Recent UPS Freight help topics searched

Did not receive package. Proof of delivery.
Packed is at the same facility for over * days now keep saying running late
They said my delivery was on hold because they attempted delivery but needed more infor...
I need to know the location of my item for pickup
Delivery attempt not dropped off
PACKAGE DELIVERED, BUT THEY SAID THEY DIDN'T GET IT, IT WAS TO AN APARTMENT
Need help to add apartment number to delivery
I need to get a package intercepted and redelivered to my address. It’s my son's Christ...
I am looking to track my shipment that was ordered on November ** my name is Tammy bal...
The I didn’t get a notice oh delivery to my address
Package saying it is ready to be picked up. When I try to look for it it says to contact UPS.
No paycheck been about a month
Notice that UPS had a problem with delivery.
I’m told there is more info needed before this package can be delivered. What informati...
I ordered a package on November ** on Amazon. it was supposed to be delivered December...
I have an Amazon order that can’t be tracked and they are referring me to you all
Amazon delivery issue to *** Guy Kelly rd, Port Angeles WA *****

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UPS Freight Online Help at ltl.upsfreight.com - Info & Stats

Help desk addresshttp://ltl.upsfreight.com/aboutus/contactus/index.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time68
Rank amongst all ways to reach them3
Other means of communicationphone, web, email
Communication customer rating76%
Quality of help rating65%
Votes for online help35
When this was last updatedFri Jul 01 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-333-7400

UPS Freight Help Pages: What to Know

This is the UPS Freight help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for UPS Freight's best customer help page or faq or forum, this is the best entry point according to 5,220 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-333-7400) which we show above. Sometimes when you dig through the various help topics and volumes on ltl.upsfreight.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from UPS Freight agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting UPS Freight: General Information

UPS Freight has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with UPS Freight using 3 different media: phone, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-333-7400 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like UPS Freight.

Do UPS Freight and GetHuman work together?

GetHuman has no relationship with UPS Freight and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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