Telkom Help Pages

Telkom Customer FAQ, Forum, and Online Help Desk

Average time to fix: (85 hours)
Busiest time: 1pm
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Recent Telkom help topics searched

More than ***MB run out without me using my phone, there where no background apps running
My monice data is not working
Currently overseas and need help fixing problems with lte. Searched high and low for a...
Hi. I purchased *GB via get for my mini wifi. I am unable to connect, says out of bundle
My prepaid sim card has lost network and its been more than **hours*Can please check f...
My data is not working can you fix ** it please
Hi my telkom landline was disconnected by telkom mistake. Number ********** i am strug...
morning could anyone in customer service please call me I signed a contract but I don't...
Hi Telkom*I have a low-lying cable which is across my garden. Please can you contact me...
My fone is two months old first premium want off it fall from the roof can is be fixed...
How do you purchase an whatsApp bundle with Telkom
hi my number is ********** i have been without network since this morning ,i cant take...
i have moved to a different house and i need my line set up at my new house
My friend used my ID number to register for a telkom line that he uses to register telk...
I need to access my contract with telkom over the internet. I have downloaded a telkom...
My phone is on emergency calls only for hours now.
I have data but it keeps telling me data is paused and I can't use the Internet
Get help with my issue

Telkom Online Help at telkom.co.za - Info & Stats

Help desk address
http://www.telkom.co.za/sites/contactus/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1pm
Average turnaround time
85
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
66%
Quality of help rating
81%
Votes for online help
77
When this was last updated
Fri Apr 03 2020 10:00:00 GMT+0000 (UTC)
Best phone number
10210

Telkom Help Pages: What to Know

This is the Telkom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Telkom's best customer help page or faq or forum, this is the best entry point according to 4,302 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (10210) which we show above. Sometimes when you dig through the various help topics and volumes on telkom.co.za, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Telkom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Telkom: General Information

Telkom has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Telkom using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 10210 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Telkom.

Do Telkom and GetHuman work together?

GetHuman has no relationship with Telkom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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