Telkom Help Pages

Telkom Customer FAQ, Forum, and Online Help Desk

Telkom Help @ telkom.co.za
Customer Help
Average time to fix: (82 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Telkom help topics searched

Hi I have a problem with my airtime disappearing
I am a ** years old and i was wondering if it is possible for me to open my own cellpho...
My R** airtime was deducted and I don't have any subscriptions and at times my data get...
Hi my telkom sim card is not giving me free minutes every time i recharge, can u help me
I have been noticing a debit order from Telkom and every time I reverse it because I do...
I am a resident of Oaklands in Verulam.*There is a Telkom pole that is starting to lean...
Good morning, my device was suspended due to late payment. Kindly reopen my line. I...
I don't know which product I join I would like to cancel it
I want to cancel a subscription that takes R*per day
Paid my account * days ago and still suspended
You are billing me on an e-mail address which is no longer operational, my ADSL line ha...
Telkom is stealing my airtime and this is not the first time
Hey My network just stopped working and there is no network and my number just changed...
purchased electricity and typed the wrong cell number and I don't know whos cell no it is.
Hi*My upgrade is set at * June ****. I want to upgrade now. What will be the extra cost...
I would like to ask why my sim card used too much data i bought *.*Gb it didn't last fo...
I bought telkom shares around **** in East London post office

Get help with my issue

Telkom Online Help at telkom.co.za - Info & Stats

Help desk addresshttp://www.telkom.co.za/sites/contactus/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time82
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating63%
Quality of help rating78%
Votes for online help21
When this was last updatedWed Jun 16 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number10210

Telkom Help Pages: What to Know

This is the Telkom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Telkom's best customer help page or faq or forum, this is the best entry point according to 4,302 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (10210) which we show above. Sometimes when you dig through the various help topics and volumes on telkom.co.za, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Telkom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Telkom: General Information

Telkom has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Telkom using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 10210 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Telkom.

Do Telkom and GetHuman work together?

GetHuman has no relationship with Telkom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Telkom Contact Info

Other Company Help Desks

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!