Telkom Help Pages

Telkom Customer FAQ, Forum, and Online Help Desk

Telkom Help @ telkom.co.za
Customer Help
Average time to fix: (56 hours)
Busiest time: 2:45pm
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Recent Telkom help topics searched

I don't have a Telkom line or service and I don't need one.I have their pole and low ly...
Email username *****@***.com - send user password to **********
I need to know if my contract is on month to month or a ** month contract
Account number: ************ - Last invoice received was ** May ****.*Please send all i...
Greetings,* I tried making a call and sending sms am getting this error message(not reg...
Hi on the ********** i received a msg from Telkom stating that i must pay immediately o...
Forgot answering machine code so cannot listen to the message and*or dial out. Please d...
Hi i renewed my contract a month ago, but now i cannot top up, why is that
Please stop subscribing my number telkom.plus thing please cause I have never subscribe...
Account no. **********Early in May **** I subscribed to a Telkom Fibre Home Unlimited d...
I would like to renew my contract
I bought me R** airtime. I bought me a mo nice bundle. I dailed the ussd code followed...
Insurting a Telkom wifi sum card into a vodacom wifi router. It does not work. Show t...
I have no dialing tone. On my landlines which is Fibre number. Is *** *******
Good day**I trust all is well.**My Frogfoot fibre line was damaged by my dogs and is cu...
I have battery problem I tried to take it to Telkom store I bought it online is a contr...

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Telkom Online Help at telkom.co.za - Info & Stats

Help desk addresshttp://www.telkom.co.za/sites/contactus/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time56
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating73%
Quality of help rating88%
Votes for online help46
When this was last updatedThu Sep 29 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number10210

Telkom Help Pages: What to Know

This is the Telkom help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Telkom's best customer help page or faq or forum, this is the best entry point according to 4,302 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (10210) which we show above. Sometimes when you dig through the various help topics and volumes on telkom.co.za, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Telkom agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Telkom: General Information

Telkom has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Telkom using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 10210 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Telkom.

Do Telkom and GetHuman work together?

GetHuman has no relationship with Telkom and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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