Sony Help Pages

Sony Customer FAQ, Forum, and Online Help Desk

Sony Help @
Customer Help
Average time to fix: (70 hours)
Busiest time: 9:30am
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Recent Sony help topics searched

My PlayStation account is banned for no reason. My brother bought a game and my mom cha...
Error code is showing up and not letting me load into an online game with friend in madden **
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Hi there. So my email is *****@***.com but I don’t remember the password for it and I c...
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Paid Rs ****- on **********. But I am not having access to SonyLiv. Why?
Want to factory reset tv. Please see ID ********* from chat last night
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Problem with playstation * or external hard drive I’m not sure.
i changed my name on my playstation account and i had to log back in to psn and for the...
My password and email got changed on my psn account really need help
I want to use all speakers in my Sony sound bar and experience the *** reality sound.
My pan account got ban due suspicious activity during soomeone making Fraudulent charge...
I cant see any thing on my laptop on web *My mo no:- ********** *Registred number
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Sony Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time70
Rank amongst all ways to reach them4
Other means of communicationphone, web
Communication customer rating74%
Quality of help rating61%
Votes for online help455
When this was last updatedSun Jan 23 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-430-4433

Sony Help Pages: What to Know

This is the Sony help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sony's best customer help page or faq or forum, this is the best entry point according to 43,722 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-430-4433) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sony agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sony: General Information

Sony has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sony using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-430-4433 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sony.

Do Sony and GetHuman work together?

GetHuman has no relationship with Sony and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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