Sony Help Pages

Sony Customer FAQ, Forum, and Online Help Desk

Sony Help @ esupport.sony.com
Customer Help
  • It takes an average of 66 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:30pm.
  • Common topics include Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs, and more.
Since there is a phone number available, we have to recommend calling Sony and talking to a real human being instead of searching their help site for answers.

Recent Sony help topics searched

i was on my way to town and i got a message saying my * step verification was deactivat...
I just bought a ps * and cannot play game
I forgot my login info can't get in says contact you guys.
My ps* I’m getting and error
I need help with a sony walkman we got for CHristmas, the instructions are not user fri...
I purchased some add ons for Minecraft and I never got it
My gift card was hacked
I have a new Dec ** sony bravia*A**J. It has google tv and android I hate the system. I...
Can’t login. Don’t have access to old phone number.
Looking for a replacement remote...
I want a refund on my fifa** game I want my money game because I thought I would be abl...
My PlayStation * got stolen and I was wondering can u track it down thru the adress and...
I need help figuring out how to use a PSN card
I'm not able to set up account on PS*.
I bought a gift card online that was already redeemed before me. I never got my psn money

Sony Online Help at esupport.sony.com - Info & Stats

Help desk addresshttp://esupport.sony.com/US/perl/index.pl
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time66
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating78%
Quality of help rating57%
Votes for online help451
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-909-7669

Sony Help Pages: What to Know

This is the Sony help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sony's best customer help page or faq or forum, this is the best entry point according to 43,722 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-909-7669) which we show above. Sometimes when you dig through the various help topics and volumes on esupport.sony.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sony agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sony: General Information

Sony has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sony using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-909-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sony.

Do Sony and GetHuman work together?

GetHuman has no relationship with Sony and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Sony Contact Info

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