Sony Help Pages

Sony Customer FAQ, Forum, and Online Help Desk

Average time to fix: (72 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Password ResetTweet re: Device SupportTweet re: Banned AccountTweet re: Warranty Claim/RepairsTweet re: Technical SupportHelp with something else
Want faster help from a live expert?
If our free tools aren't enough and you don't have time to wait for a help desk to reply, our BBB-accredited partner staffs experts that will chat with you now for a small fee. Click to chat with a paid expert.

Recent Sony help topics searched

For some reason it burned me due to violations I just want to know why did I get Band b...
after a ps* update, it refuses to read or even eject my disk. i do not want to manually...
I lost my TV control button during a move and will not except other buttons that I have...
I need to change my PlayStation accounts phone number that it's all linked to
I have a Sony mgongo *.* speaker set with a sony STR-K**** amplifier. I can not get the...
My account was pulled and every detail about it has been changed and I can no longer ac...
Unable to access playstation account and when I tried to reset my password it doesn't a...
My PS* Account Two Step Verication phone number changed due to changing to a new plan...
I went to delete accounts from my PS* and actually did the initializing process. The ps...
My account was hacked l, they bought * games on MY CARD then changed my account email s...
Ten*a * usuarios elimin* * y despu*s me di cuenta que hab*a eliminado el principal ahor...
I tried to sign in but it said i had to verify my number but i cant use my phone at all...
It won’t let me download none of my games that I want to and it say in the application...
I had definitely previously turned OFF*the auto renew button option, that states “turn...
My disc drive isnt workin and isnt reading my game anymore and*or wont eject my game
My account is hacked and I want back to me please helpp
I*d like to know if sony is going to launch a possible new camera Cyber-shot RX** mark...
Get help with my issue

Sony Online Help at - Info & Stats

Help desk address
Call-back available
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, web
Communication customer rating
Quality of help rating
Votes for online help
When this was last updated
Fri Jan 24 2020 09:00:00 GMT+0000 (UTC)
Best phone number

Sony Help Pages: What to Know

This is the Sony help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sony's best customer help page or faq or forum, this is the best entry point according to 43,722 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-430-4433) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sony agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sony: General Information

Sony has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sony using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-430-4433 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sony.

Do Sony and GetHuman work together?

GetHuman has no relationship with Sony and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Rather Chat with an Expert Now?

In a hurry or don't want to use our free tools? We partner with a US company that keeps experts on call 24/7 to help with Sony issues for a fee.
Chat with a Paid Expert

Sony Contact Info

Other Company Help Desks

Samsung Help PagesApple Help PagesHTC Help PagesPanasonic Help PagesOptimum Help PagesSafeLink Help PagesTarget Help PagesUnited Airlines Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!