Sony Help Pages
Sony Customer FAQ, Forum, and Online Help Desk
Sony Help @ esupport.sony.com
Average time to fix: (71 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with an expert
Recent Sony help topics searched
*I need Sony to update my TV and help me get Apple and HBO Max downloaded on my TV. TV...
Tengo una cuenta de PS* perdida me gustar*a saber que paso no tengo el correo ni la con...
I am trying to create a Sony account and its that email and address and pass word is in...
TV has updated firmware and software but freezes and reboots at least once basically ev...
My account was stolen from me and now it has been banned, I need help restoring my account
Inventory questions about the PS* console. I need to order several consoles, and having...
I'm having problems getting a PlayStation * by them doing now online orders I don't und...
CANCEL HBO Max and Hulu. **.**! *.***Refund my debit card .
My Netflix app which is on my Sony Bravia tv will not open.
I lost my account I need it back
Impossible to solve my problem. Chat didn't found my account information n phone machi...
need help with sony camera
I have a Sony tv and the audio will not play. This happened less than a month ago and...
Hi, my girlfriend logged out of my playstation account, and I've tried resetting the pa...
I'm trying to get some help in connecting my S master DVD player amplifier to my Insignia TV
I switch to ps* from Xbox and I don’t know my password to my Xbox account I want that a...
Someone hacked my account and my financial institution shut them down after making a fe...
Get help with my issue
Sony Online Help at esupport.sony.com - Info & Stats
Help desk addresshttp://esupport.sony.com/US/perl/index.pl
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time71
Rank amongst all ways to reach them4
Other means of communicationphone, web
Communication customer rating73%
Quality of help rating62%
Votes for online help456
When this was last updatedSun Jan 17 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-430-4433
Sony Help Pages: What to Know
This is the Sony help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sony's best customer help page or faq or forum, this is the best entry point according to 43,722 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-430-4433) which we show above. Sometimes when you dig through the various help topics and volumes on esupport.sony.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sony agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Sony: General Information
Sony has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sony using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-430-4433 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sony.
Do Sony and GetHuman work together?
GetHuman has no relationship with Sony and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.