Solar City Help Pages

Solar City Customer FAQ, Forum, and Online Help Desk

Average time to fix: (53 hours)
Busiest time: 3:45pm
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Recent Solar City help topics searched

We are moving on December ** and need to transfer the solar account to new owners.
I have an urgent message for Elon Musk. I have been trying to get this message out for...
I am selling my house and need to transfer the panels into the buyers name . Hector Vel...
Just located the November billing which was due **-*-** *Received this bill about a mon...
I need the original contract of my account
I had to reboot my iPad and lost a lot of apps. I now have been unable to find an app l...
Nest thermostat installed with solar panels not working, get error e** and also it's no...
not able to get into my account. my solar city.com
Soy ing geodesta, ge*logo y especialista en ambiente con una maestria en yacimientos de...
I am refinancing my mortgage and they want to know if you have a lien on my house?
I would like to speak to a human regarding an upcoming sale of my home and the details...
Waiting on repairs want to know when appointment is
Solar panels have stopped producing power.
I had the roof replaced *-*** years ago. Solar City removed, then replaced my solar sy...
no power light * all power is down. We have turned all solar off and rebooted. No res...
Is your website down? Unable to view solar energy at all today on the solar city-tesla...
please pick up the panel solars of the house located at * May Street, because after fir...
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Solar City Online Help at solarcity.com - Info & Stats

Help desk address
http://www.solarcity.com/contact/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
53
Rank amongst all ways to reach them
1
Other means of communication
web, phone
Communication customer rating
83%
Quality of help rating
62%
Votes for online help
20
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-765-2489

Solar City Help Pages: What to Know

This is the Solar City help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Solar City's best customer help page or faq or forum, this is the best entry point according to 1,272 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-765-2489) which we show above. Sometimes when you dig through the various help topics and volumes on solarcity.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Solar City agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Solar City: General Information

Solar City has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Solar City using 2 different media: web, phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-765-2489 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Solar City.

Do Solar City and GetHuman work together?

GetHuman has no relationship with Solar City and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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