Shutterfly Help Pages

Shutterfly Customer FAQ, Forum, and Online Help Desk

Average time to fix: (81 hours)
Busiest time: 1:45pm
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Tweet re: Missing OrderTweet re: Update Account InfoTweet re: Promo Code Won't LoadTweet re: Payment Won't ProcessTweet re: Track an OrderHelp with something else

Recent Shutterfly help topics searched

we did not receive *rd book from order ************-*******. Will it be here before **s...
I order from Shutterfly every year. When I arrived home my merchandise was heavily dam...
Order reportedly shipped ******** but UPS cannot yet track it.*Order *: ************-*******
I need to return two orders please - * calendars
Current order has wrong address and I am needing it changed asap!
I ordered duffle bags and the estimated arrival time was between december ** - **. They...
Package is being delivered on December **i need it for Christmas Day *Shutterfly said i...
Xmas cards. Just received them. Dissapointed. Plz call me.
doing a practice photo album. I downloaded a few items and put into the album. i clicke...
I put the wrong shipping address and would like to change it before the order gets ship...
Order number *************-******* - When will my blanket ship? Order has not updated s...
Over charged for shipping
Latest order of * magnets, came blank. I ordered * magnets of one photo and * of anothe...
Wanting to put faster shipping on order, but app won’t give the option.
Change writing on back of card
Order *: ************-**********I have been ordering Christmas cards through tiny print...
i need to know if my item will arrive before christmas
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Shutterfly Online Help at shutterfly-2.custhelp.com - Info & Stats

Help desk address
http://shutterfly-2.custhelp.com/app/ask
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:45pm
Average turnaround time
81
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
74%
Quality of help rating
72%
Votes for online help
618
When this was last updated
Sat Jan 18 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-225-7159

Shutterfly Help Pages: What to Know

This is the Shutterfly help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Shutterfly's best customer help page or faq or forum, this is the best entry point according to 26,880 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-225-7159) which we show above. Sometimes when you dig through the various help topics and volumes on shutterfly-2.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Shutterfly agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Shutterfly: General Information

Shutterfly has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Shutterfly using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-225-7159 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Shutterfly.

Do Shutterfly and GetHuman work together?

GetHuman has no relationship with Shutterfly and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Shutterfly Contact Info

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