Playstation Help Pages

Playstation Customer FAQ, Forum, and Online Help Desk

Playstation Help @ support.us.playstation.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 10:45am
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Recent Playstation help topics searched

I just logged back into my account and I'm unable to use my text chats and not able to...
I do not have my *step verification code or backup codes and I am logged out of all dev...
I'm wanting to put a new hard drive in my ps* but I can't find the software to download...
PS* help with accesorys
No me deja acceder ami cuenta porque me pide. Un codigo de verrifi y no lo tengo porque...
He said rasict words but doesnt get banned and i have proof
I would like to find someone with a old username
My ps*'s database keeps getting corrupted every several weeks deleting everything on it...
Hello!**I get kicked out of online games randomly. I play cod cold war, warzone, fifa...
I put a new hard drive in and it’s telling me I have to wait * months to change primary...
My ps* is crashing into a safe mode loop and won't start
I was banned on ps* for something I never did
Playstation stolen. Trying to track location for police by transaction id
I just purchased a subscription and it’s not showing on the account
My controller won't turn on and I'm trying see if yell can help me
I need to get my sons PlayStation * serial number got stolen and I try to call Sony and...
I don't have a verification code to log in

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Playstation Online Help at support.us.playstation.com - Info & Stats

Help desk addresshttps://support.us.playstation.com/app/contact_options/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time10
Rank amongst all ways to reach them2
Other means of communicationphone, web, twitter, chat
Communication customer rating91%
Quality of help rating92%
Votes for online help3,460
When this was last updatedMon Apr 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-345-7669

Playstation Help Pages: What to Know

This is the Playstation help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Playstation's best customer help page or faq or forum, this is the best entry point according to 156,720 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-345-7669) which we show above. Sometimes when you dig through the various help topics and volumes on support.us.playstation.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Playstation agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Playstation: General Information

Playstation has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Playstation using 4 different media: phone, web, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-345-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Playstation.

Do Playstation and GetHuman work together?

GetHuman has no relationship with Playstation and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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Playstation Contact Info

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