Playstation Help Pages

Playstation Customer FAQ, Forum, and Online Help Desk

Playstation Help @ support.us.playstation.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 1:15pm
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Recent Playstation help topics searched

Physically impossible to cancel my PS Now subscription.
I bought PlayStation plus and downloaded the monthly games and on the game it shows a l...
I buy a playstation plus membersi of ** months, and they give me a code I try ti cancel...
I want to deactivate my primary off an ex friends ps* but I cannot but I need it back f...
I have very limited internet bandwidth, and purchased the actual ps* games instead of...
I've been trying to play online games on my Playstation, but I cannot. The internet is...
hello i have * playstation accounts... i just subbmitted a ** month payment for another...
I came back from vacation to my account being suspended for some odd reason when I have...
my son has ordered games costing *** not authorised
My account was banned temporarily and signed out from my console, and when I attempted...
I called And had a question referring to my PlayStation account and the the employee wo...
I want to recover my hacked account
Can I get ps now today otlr do I have to wait u till June **
Cancel a subscription to gta plus
I’m trying to purchase the one month scription for PlayStation plus so I can play onlin...
My f* **** games keeps saying an error has occurred in the following application (CE...
My PlayStation * was stolen and the customer service was close …

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Playstation Online Help at support.us.playstation.com - Info & Stats

Help desk addresshttps://support.us.playstation.com/app/contact_options/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time10
Rank amongst all ways to reach them2
Other means of communicationphone, web, twitter, chat
Communication customer rating89%
Quality of help rating47%
Votes for online help3,458
When this was last updatedFri May 13 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-345-7669

Playstation Help Pages: What to Know

This is the Playstation help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Playstation's best customer help page or faq or forum, this is the best entry point according to 156,720 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-345-7669) which we show above. Sometimes when you dig through the various help topics and volumes on support.us.playstation.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Playstation agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Playstation: General Information

Playstation has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Playstation using 4 different media: phone, web, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-345-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Playstation.

Do Playstation and GetHuman work together?

GetHuman has no relationship with Playstation and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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