Playstation Help Pages

Playstation Customer FAQ, Forum, and Online Help Desk

Playstation Help @ playstation.com
Customer Help
  • It takes an average of 10 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:30pm.
  • Common topics include Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access, and more.
Since there is a phone number available, we have to recommend calling Playstation and talking to a real human being instead of searching their help site for answers.

Recent Playstation help topics searched

Purchased Hogwarts Legacy collectors edition for PS* from EB Games which I was lucky to...
Purchased Hogwarts Legacy collectors edition from EB Games which I was lucky to do so b...
We purchased a $** play station gift card , the codes to put in that allows you to use...
Robbie keeps being gross in the party chat *He keeps talking about I fared
I have no idea what my email or pass word was for my account I only know the user and t...
I have this acct since **** never had no issues until i borrowed this acct to a friend...
I can't access my PlayStation account my devices have been signed out and email login h...
I scratched my ps* card for the code and two letters are missing. It’s a **$ card.
I have been locked out of my account because I have lost access to my *fa. Can my *fa b...
I purchased a gift card for my grandson but the card number is not readable or redemable.
Just need access to my account. Had to factory reset my console and now I can't sign back in.
I can't access communication features from my PS* despite not being the only user and w...
Can't buy Playstation plus
Can’t connect controller to ps* tried everything and used different controllers
I bought a PlayStation VR bundle that included Beat Saber (digital code) end of ****. H...
Hello and happy new year. So I have just gotten back from vacation from Florida for new...
My brand new Ps* controller right joystick dont work turning the screenoff and on ,Call...

Playstation Online Help at playstation.com - Info & Stats

Help desk addresshttps://www.playstation.com/en-us/support/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time10
Rank amongst all ways to reach them2
Other means of communicationphone, web, twitter, chat, facebook
Communication customer rating88%
Quality of help rating48%
Votes for online help3,457
When this was last updatedFri Apr 19 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-345-7669

Playstation Help Pages: What to Know

This is the Playstation help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Playstation's best customer help page or faq or forum, this is the best entry point according to 156,720 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-345-7669) which we show above. Sometimes when you dig through the various help topics and volumes on playstation.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Playstation agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Playstation: General Information

Playstation has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Playstation using 5 different media: phone, web, twitter, chat, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-345-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Playstation.

Do Playstation and GetHuman work together?

GetHuman has no relationship with Playstation and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Playstation Contact Info

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