Playstation Help Pages
Playstation Customer FAQ, Forum, and Online Help Desk
Playstation Help @ playstation.comCustomer Help
- It takes an average of 10 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:15pm.
- Common topics include Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Playstation and talking to a real human being instead of searching their help site for answers.
Recent Playstation help topics searched
Tommy****** has accidentally signed out of his account and unable to get back on as the...
Hi I'm game sharing with * friends but suddenly I received a **min application suspende...
On May **th, ****, I was Temporarily Suspended from my main account because of my nephe...
And I was hacked and the hacker got me banned. I haven’t gone to PlayStation because I...
Ho un problema con l'account *****@***.com con la quale non riesco ad accedere perch* n...
When i was playing a game on my ps* my screen just froze and it was frozen for ** minut...
Ok so it was raining last night and I dont know if it's TRUE but when the power went ou...
Four hours ago I Purchased GTA five premium on my PlayStation * when you first finish d...
I have a PS* Pro that was bought brand new about *-* years ago, only in the past year i...
something is not working
Well see I'm trying to get back my suspended account and I need to appeal it. My little...
Hello, * days ago I tried to login to my PlayStation account and I was asked for *FA ve...
My email account was hacked and they used my information to steal my PSN account, I man...
I've sent in a controller for repair over * months ago and haven't heard back. I've tr...
So I was having a fun conversation with friends in a party chat and somebody who wasn’t...
I can’t get access for my * step verification or recovery codes* For PlayStation account
Need help to get my Don wwe *k** game to work.
Playstation Online Help at playstation.com - Info & Stats
Help desk addresshttps://www.playstation.com/en-us/support/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time10
Rank amongst all ways to reach them2
Other means of communicationphone, web, twitter, chat, facebook
Communication customer rating89%
Quality of help rating47%
Votes for online help3,458
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-345-7669
Playstation Help Pages: What to Know
This is the Playstation help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Playstation's best customer help page or faq or forum, this is the best entry point according to 156,720 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-345-7669) which we show above. Sometimes when you dig through the various help topics and volumes on playstation.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Playstation agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Playstation: General Information
Playstation has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Playstation using 5 different media: phone, web, twitter, chat, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-345-7669 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Playstation.
Do Playstation and GetHuman work together?
GetHuman has no relationship with Playstation and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.