Ontario Hydro Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Ontario Hydro?
A:Calling this Ontario Hydro number should go right to a real human being. You can also use our free service that can talk to Ontario Hydro for you and report back. Q:
Does Ontario Hydro offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ontario Hydro below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ontario Hydro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ontario Hydro number should go right to a real human being
Below are some clips we've found from Ontario Hydro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Hydro One.
This call is being recorded for quality assurance purposes.
To see how we collect, manage, and use your data, please see section two point five of our conditions of service document.
Main menu. If you're calling Please stay on the line while we transfer your call to the next available service representative.
After we've addressed the reason for your call, we'd love to hear about your experience."
Excerpt from a call with Ontario Hydro
Monday, June 3, 2024 5:20 PM
They may ask you to say or enter information
"Welcome to Hydro One. For English, press This call is being recorded for quality assurance purposes.
To see how we collect, manage, and use your data, please see section two point five of our conditions of service document.
Main menu.
That response wasn't recognized. Your menu options will be repeated.
If you're calling about a power outage, downline, or for any other power problem, press one or say power problem."
Excerpt from a call with Ontario Hydro
Thursday, May 2, 2024 3:00 PM
In fact, much of this information on this page is superfluous because this Ontario Hydro phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ontario Hydro operates the call center for this 888-664-9376 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ontario Hydro call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ontario Hydro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ontario Hydro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ontario Hydro is Sunday. The most busy day to call is Friday, which averages 375% more phone calls by comparison. Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Ontario Hydro
In summation, the best day to call Ontario Hydro is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Ontario Hydro
If you have time to do a bit of reading before you call Ontario Hydro, we recommend you read over some of our problem-specific articles.
What is Ontario Hydro?
Ontario Hydro, also known as Ontario Power Generation (OPG), is a government-owned electricity generation company based in Ontario, Canada. It is responsible for producing and supplying a significant portion of the province's electricity needs. Ontario Hydro operates a diverse portfolio of power plants, including nuclear, hydroelectric, thermal, and renewable energy facilities. With a focus on sustainable energy production, the company strives to balance economic, environmental, and social considerations in its operations. Ontario Hydro plays a critical role in maintaining a reliable and sustainable electricity supply to meet the growing demands of households, businesses, and industries across Ontario. Through its commitment to safety, innovation, and clean energy generation, Ontario Hydro continues to contribute to the province's power system and sustainable energy future.
What are the average electricity rates in Ontario?
The average electricity rates in Ontario vary depending on factors such as usage, time of day, and location. As of May 2021, the Ontario Energy Board reported that the average residential customer paid 14.61 cents per kilowatt-hour (kWh). This includes the cost of electricity generation, transmission, and distribution. To provide an estimate, a typical household consuming 800 kWh per month would spend around $116.88. However, it's important to note that these rates are subject to change and may differ based on individual circumstances. It is advisable to regularly review the Ontario Energy Board's website or contact your hydro provider for the most up-to-date information on electricity rates and billing.
What are the peak hours for electricity usage in Ontario?
The peak hours for electricity usage in Ontario typically occur between 7:00 am to 11:00 am and 5:00 pm to 7:00 pm, Monday through Friday. During these periods, there is higher demand for electricity as people wake up in the morning, start their day, and return home from work or school. This increased demand puts added strain on the electricity grid. Ontario Hydro encourages its customers to consider off-peak hours for energy-intensive activities as it helps balance the load on the system and promotes a more reliable and efficient electricity supply. By distributing energy demand throughout the day, individuals can also take advantage of time-of-use pricing, which offers lower rates during off-peak hours. Planning energy-consuming activities accordingly can result in cost savings for customers.
Top Ontario Hydro customer service problems
Click the link above to get answers to just about any Ontario Hydro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ontario Hydro, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about electricity provider: "Hello. I'm calling I'm in Oregon, and I'm wondering if you guys provide power here."- From a call lasting 2m 21s , Jun 3, 2024 5:20 PM
Billing inquiry and account setup: "Do you have Fidel c or do you have care four two four two four two?"- From a call lasting 11m 24s , Apr 23, 2024 5:32 PM
Conclusion and closing notes
This is Ontario Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ontario Hydro agent. This phone number is Ontario Hydro's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-664-9376 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Ontario Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ontario Hydro has 1 phone number. It's not always clear what is the best way to talk to Ontario Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ontario Hydro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ontario Hydro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.