Ontario Hydro Customer Service

Phone Number & Contact Info

Ontario Hydro's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ontario Hydro number

How do I talk to a live human at Ontario Hydro?

A:Calling this Ontario Hydro number should go right to a real human being

Does Ontario Hydro offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ontario Hydro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ontario Hydro number should go right to a real human being
Below are some clips we've found from Ontario Hydro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Hydro One. For English, press This call is being recorded for quality assurance purposes. To see how we collect, manage, and use your data, please see section two point five of our conditions of service document. Main menu.
That response wasn't recognized. Your menu options will be repeated.
If you're calling about a power outage, downline, or for any other power problem, press one or say power problem."
Excerpt from a call with Ontario Hydro
Thursday, May 2, 2024 3:00 PM
In fact, much of this information on this page is superfluous because this Ontario Hydro phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ontario Hydro operates the call center for this 888-664-9376 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ontario Hydro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ontario Hydro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ontario Hydro is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Ontario Hydro

In summation, the best day to call Ontario Hydro is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ontario Hydro staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ontario Hydro

If you have time to do a bit of reading before you call Ontario Hydro, we recommend you read over some of our problem-specific articles.

What is Ontario Hydro?

Ontario Hydro, also known as Ontario Power Generation (OPG), is a government-owned electricity generation company based in Ontario, Canada. It is responsible for producing and supplying a significant portion of the province's electricity needs. Ontario Hydro operates a diverse portfolio of power plants, including nuclear, hydroelectric, thermal, and renewable energy facilities. With a focus on sustainable energy production, the company strives to balance economic, environmental, and social considerations in its operations. Ontario Hydro plays a critical role in maintaining a reliable and sustainable electricity supply to meet the growing demands of households, businesses, and industries across Ontario. Through its commitment to safety, innovation, and clean energy generation, Ontario Hydro continues to contribute to the province's power system and sustainable energy future.

What are the average electricity rates in Ontario?

The average electricity rates in Ontario vary depending on factors such as usage, time of day, and location. As of May 2021, the Ontario Energy Board reported that the average residential customer paid 14.61 cents per kilowatt-hour (kWh). This includes the cost of electricity generation, transmission, and distribution. To provide an estimate, a typical household consuming 800 kWh per month would spend around $116.88. However, it's important to note that these rates are subject to change and may differ based on individual circumstances. It is advisable to regularly review the Ontario Energy Board's website or contact your hydro provider for the most up-to-date information on electricity rates and billing.

What are the peak hours for electricity usage in Ontario?

The peak hours for electricity usage in Ontario typically occur between 7:00 am to 11:00 am and 5:00 pm to 7:00 pm, Monday through Friday. During these periods, there is higher demand for electricity as people wake up in the morning, start their day, and return home from work or school. This increased demand puts added strain on the electricity grid. Ontario Hydro encourages its customers to consider off-peak hours for energy-intensive activities as it helps balance the load on the system and promotes a more reliable and efficient electricity supply. By distributing energy demand throughout the day, individuals can also take advantage of time-of-use pricing, which offers lower rates during off-peak hours. Planning energy-consuming activities accordingly can result in cost savings for customers.

Top Ontario Hydro customer service problems

Click the link above to get answers to just about any Ontario Hydro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ontario Hydro, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry and account setup: "Do you have Fidel c or do you have care four two four two four two?"
- From a call lasting 11m 24s , Apr 23, 2024 5:32 PM

Conclusion and closing notes

This is Ontario Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ontario Hydro agent. This phone number is Ontario Hydro's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-664-9376 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Ontario Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ontario Hydro has 1 phone number. It's not always clear what is the best way to talk to Ontario Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ontario Hydro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ontario Hydro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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