Updated

Ontario Hydro Customer FAQ

Top Answers & How-to Guides

What is Ontario Hydro's Phone Number?

The question we are asked most often is about how to talk to Ontario Hydro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to monitor my electricity usage online?

Yes, Ontario Hydro offers an online platform called "My Account" that allows customers to easily monitor their electricity usage. Through...
Ask any question you have about Ontario Hydro customer service, get an answer now.

Reporting Outages

How do I report a power outage?

To report a power outage, you can contact Ontario Hydro through their designated channels such as their customer service line or online...

Ontario Hydro Overview

What is Ontario Hydro?

Ontario Hydro, also known as Ontario Power Generation (OPG), is a government-owned electricity generation company based in Ontario,...

Payment Options

What are the different payment options available?

Ontario Hydro offers various convenient payment options to make paying your electricity bill simple and hassle-free. Customers can...

Electricity Provider Switch

Can I switch my electricity provider in Ontario?

Yes, you can switch your electricity provider in Ontario. The province has a deregulated electricity market, allowing consumers to...

Electricity Rates

What are the average electricity rates in Ontario?

The average electricity rates in Ontario vary depending on factors such as usage, time of day, and location. As of May 2021, the Ontario...

Energy Efficiency Incentives

Are there any available rebates or incentives for energy-efficient upgrades?

Yes, Ontario Hydro offers various rebates and incentives for energy-efficient upgrades to encourage customers to adopt a greener approach....

Peak Hours

What are the peak hours for electricity usage in Ontario?

The peak hours for electricity usage in Ontario typically occur between 7:00 am to 11:00 am and 5:00 pm to 7:00 pm, Monday through...

Online Usage Monitoring

Is there a way to monitor my electricity usage online?

Yes, Ontario Hydro offers an online platform called "My Account" that allows customers to easily monitor their electricity usage. Through...

Help me with my Ontario Hydro customer service issue

Ask any question you have about Ontario Hydro customer service. We will do our best to get you answers right away.
We look to the Ontario Hydro issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ontario Hydro issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated