Oncor Help Pages

Oncor Customer FAQ, Forum, and Online Help Desk

Oncor Help @ oncor.com
Customer Help
Average time to fix: (49 hours)
Busiest time: 1:30pm
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Recent Oncor help topics searched

Loud pop from transformer. Power is on all aroundthe home.*Address is***** Woodbine *Ke...
Need to discuss a particular power outage. Although widespread outage, everyone around...
Need to discuss a power outage concern
No power. Need power.
Lost power for ** hours
No power for ** hrs. Came on less than an hour. Transformer arced and then out. Rest of...
No power for ** hrs. Transformer arcing.
No power in small area of small town. Not rotating blackout.

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Oncor Online Help at oncor.com - Info & Stats

Help desk addresshttp://www.oncor.com/EN/Pages/default.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time49
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating84%
Quality of help rating63%
Votes for online help49
When this was last updatedFri Jun 11 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-313-6862

Oncor Help Pages: What to Know

This is the Oncor help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Oncor's best customer help page or faq or forum, this is the best entry point according to 9,054 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-313-6862) which we show above. Sometimes when you dig through the various help topics and volumes on oncor.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Oncor agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Oncor: General Information

Oncor has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Oncor using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-313-6862 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Oncor.

Do Oncor and GetHuman work together?

GetHuman has no relationship with Oncor and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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