Nest Help Pages

Nest Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2:15pm
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Recent Nest help topics searched

How can I stop the learning nest from automaticly changing temperatures? I would prefer...
I need to call in spanich
I am trying to connect my two nest cameras to the wi-fi and they are not connecting. I...
I have a Nest Thermostat *rd Gen that was purchased and installed Dec ****. We had no...
My nest cam*era goes off line a lot
My billing an service
My husband has a nest account and he has tried several times to log on -- say sending c...
I want to setup the best app on my phone.
Went to add fried lost my original setting can't get back to original settings no visio...
I cannot log in to my nest account ever since you made me switch to the new google nest...
my nest aware account updated to the new package today but it went on to the wrong ho...
I change my Internet provider. I deleted my Nest cameras and I reinstalled them using t...
Need info on my Nest subscription prior to renewal. can you help?
Cannot connect to internet
Ring security setup problem
Don’t know how To get back online for Ring security
E-Nest the thermostat does not record the room temperature correctly. Can you get a rep...
Get help with my issue

Nest Online Help at support.nest.com - Info & Stats

Help desk address
http://support.nest.com
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:15pm
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, twitter
Communication customer rating
59%
Quality of help rating
62%
Votes for online help
295
When this was last updated
Tue Jun 30 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
855-469-6378

Nest Help Pages: What to Know

This is the Nest help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Nest's best customer help page or faq or forum, this is the best entry point according to 22,134 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-469-6378) which we show above. Sometimes when you dig through the various help topics and volumes on support.nest.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Nest agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Nest: General Information

Nest has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Nest using 4 different media: phone, web, email, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-469-6378 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Nest.

Do Nest and GetHuman work together?

GetHuman has no relationship with Nest and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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