McDonald's Help Pages

McDonald's Customer FAQ, Forum, and Online Help Desk

McDonald's Help @ mcdonalds.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 3:30pm
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Recent McDonald's help topics searched

i did order so i want to tell them to bring speed point to pay using card
How can i handle my situation with my General manager because he told me to **** his D...
Q: On the evening of October *th I had a major issue with the location at **** Pinevill...
Dear McDonald's,*I am writing to understand your compliance with the recent demands fro...
I recently worked at a McDonald’s in Lakewood and I went into the McDonald’s and asked...
I want to order delivery please call me now
Yesterday evening at *.** approximately, I went to providence mall, Pondicherry, McDona...
I've been to McDonald's the last couple days I have not had too many problems I would a...
Went through the drive thru order muffin egg,cheese,sausage ! Then Told no muffin after...
Comment: Ordered the quarter pounder w* cheese meal buy one get one deal with extra let...
Ok I'm not sure for some reason it sent you my statement when I wasn't near done talkin...
Yes I would like to first say I'm sorry to complain but I've gone to the McDonalds in W...
At **:** PM today, September **, ***** my wife and I decided to go to the McDonald's on...
Arrived at McDonald's said about *:**pm to pick up something to eat.I was in the second...
well looks like (because of me) the app was updated aug **th to fix the problem...maybe...
McDonalds on **nd and King George Highway Surrey British Columbia I was there by...
Im feel so hungry and ride my scooter all the way to that location because It says open...

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McDonald's Online Help at mcdonalds.com - Info & Stats

Help desk addresshttp://www.mcdonalds.com/us/en/contact_us/other_topics/other_topics.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time3
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating67%
Quality of help rating82%
Votes for online help25
When this was last updatedSat Aug 08 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-244-6227

McDonald's Help Pages: What to Know

This is the McDonald's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for McDonald's's best customer help page or faq or forum, this is the best entry point according to 10,272 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-244-6227) which we show above. Sometimes when you dig through the various help topics and volumes on mcdonalds.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from McDonald's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting McDonald's: General Information

McDonald's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with McDonald's using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-244-6227 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like McDonald's.

Do McDonald's and GetHuman work together?

GetHuman has no relationship with McDonald's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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