Macy's Credit Card Help Pages

Macy's Credit Card Customer FAQ, Forum, and Online Help Desk

Macy's Credit Card Help @ macys.com
Customer Help
Average time to fix: (4 hours)
Busiest time: 1pm
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Recent Macy's Credit Card help topics searched

I have a late fee posted and would like it waived. Also would like to make a payment.
I need to waive two late fees and get the account paid in full.
I placed an order on April **, ****.*Order ************I paid $**.** and now it is on s...
EL ** de abril apliqu* por linea para la tarjeta de cr*dito, me dio un n*mero de re...
I am trying to pay my Macy bill keeps coming up with technical error
I need for to close this account.. I paid the last payment. My Acct *xx **** last * num...
Han hechos unas transacciones con mi targeta de cr*dito que no reconozco, quiero cancel...
I've been waiting ** days for this return to be credited to our Macys CC. I ret'd * go...
I keep getting an automated call saying there is a *** balance on my account and i didn...
Placed an order April **, ****. Need to know the status
Never received my new card now I can’t order my card expired ****
Went to buy something at Macys.com that was on sale until ****. Saw a **% discount if...
Billing issue with Macy's I made payment at the Woodfield Store on ******* of $**.** (b...
Charges I don’t understand on my account
want to cancel credit card
I have Macys American express card and bought a tickets to a concert which had been can...
My gift card was not applied to my balance, but reduced to zero during my phone order.

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Macy's Credit Card Online Help at macys.com - Info & Stats

Help desk addresshttps://www.macys.com/service/credit/index.ognc
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time4
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web, email
Communication customer rating60%
Quality of help rating94%
Votes for online help777
When this was last updatedThu Feb 25 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-289-6229

Macy's Credit Card Help Pages: What to Know

This is the Macy's Credit Card help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Macy's Credit Card's best customer help page or faq or forum, this is the best entry point according to 14,574 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-289-6229) which we show above. Sometimes when you dig through the various help topics and volumes on macys.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Macy's Credit Card agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Macy's Credit Card: General Information

Macy's Credit Card has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Macy's Credit Card using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-289-6229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Macy's Credit Card.

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GetHuman has no relationship with Macy's Credit Card and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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