Kroger Help Pages

Kroger Customer FAQ, Forum, and Online Help Desk

Kroger Help @ kroger.com
Customer Help
  • It takes an average of 19 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:45pm.
  • Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
Since there is a phone number available, we have to recommend calling Kroger and talking to a real human being instead of searching their help site for answers.

Recent Kroger help topics searched

I just wanted to report that I received some things in my delivery that I did not order.
can coupon savings be applied to online orders for delivery?
I want to get my name off my daughter's address for mailers. Not interested in receivi...
I'm an employee trying to link my Kroger Plus card for my discounts and cancel the old...
I need to renew my boost membership with the digital coupon for $** off. How do I get t...
I was overcharged for zucchini on my order I picked up this afternoon. I received...
I ordered * Zucchini. My receipt charged me for *.**lbs of Zucchini. On my kitchen sca...
I was overcharged on my pick up order today
I would like to attach a phone number to my Smith's rewards card, please. *Card number...
Locked out of Kroger account
I need to speak to live representative as soon as possible.
I am missing fuel points from my shop today.
received "you earned rewards points" slip at Kroger check out today. BUT nothing showed...
I can not connect to kroger, it says access denied
I answered the survey but couldn't get the ** fuel points added
Didn't get credit for digital coupons on purchases.
CHICKEN WAS SPOILED AND MADE ME SICK

Kroger Online Help at kroger.com - Info & Stats

Help desk addresshttps://www.kroger.com/hc/help/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time19
Rank amongst all ways to reach them4
Other means of communicationphone, facebook, web, chat
Communication customer rating73%
Quality of help rating96%
Votes for online help70
When this was last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-576-4377

Kroger Help Pages: What to Know

This is the Kroger help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Kroger's best customer help page or faq or forum, this is the best entry point according to 6,408 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-576-4377) which we show above. Sometimes when you dig through the various help topics and volumes on kroger.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Kroger agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Kroger: General Information

Kroger has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Kroger using 4 different media: phone, facebook, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-576-4377 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Kroger.

Do Kroger and GetHuman work together?

GetHuman has no relationship with Kroger and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Kroger Contact Info

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!