Kay Jewelers Help Pages
Kay Jewelers Customer FAQ, Forum, and Online Help Desk
Kay Jewelers Help @ kay.comCustomer Help
- It takes an average of 77 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 1:30pm.
- Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Kay Jewelers and talking to a real human being instead of searching their help site for answers.
Recent Kay Jewelers help topics searched
I’m checking on an order. I can’t anyone to answer the phone!!!!!
Ordered a necklace online. I just want to know the status on it because I was charged f...
when i went to activate my kay credit card i sent the code to the wrong number i was wo...
I order a necklace it have not come at all
I purchased a protection plan with my order but never received the paper work
I would like to know when will I receive my order please
Trying to find out about my order
I am looking for a diamond engagement ring ** carat-tw-white-gold*pV-********* in a Kay...
I ordered a bracelet on ***** & it was cancelled for some reason. Order...
I’m trying to purchase item ********** on your website. I had it in my cart and went to...
I ordered a necklace on December **th. Today is December **th and it still has not ship...
I haven’t got my tracking number for my ring that I ordered. I need you to tell me wher...
Ive been on hold for over an hour and a half. I placed an order last week. never recei...
I I’ve been on hold for a long time and I am getting very mad. I just got my ring in an...
Either I want my money back or something. I paid almost ***$ for a ******* ring that do...
I was on hold for ** minutes then hung up.
I’m trying to find out about a recent order and I have not been able to get ahold of an...
Kay Jewelers Online Help at kay.com - Info & Stats
Help desk addresshttps://www.kay.com/webapp/wcs/stores/servlet/ZContactCSCmd?catalogId=10001&langId=-1&storeId=10101&krypto=19HZoQrnEAsMF1NE22Axpo6RNqMdBxzKZCSqbXtuGYL2noMQ00qBS842iZI%2BUSYSn%2FPldjr%2B%2FR2tb13ptGaVWw%3D%3D&ddkey=http:ZContactCSCmd
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time77
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating67%
Quality of help rating86%
Votes for online help20
When this was last updatedTue Apr 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-527-8029
Kay Jewelers Help Pages: What to Know
This is the Kay Jewelers help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Kay Jewelers's best customer help page or faq or forum, this is the best entry point according to 7,230 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-527-8029) which we show above. Sometimes when you dig through the various help topics and volumes on kay.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Kay Jewelers agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Kay Jewelers: General Information
Kay Jewelers has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Kay Jewelers using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-527-8029 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Kay Jewelers.
Do Kay Jewelers and GetHuman work together?
GetHuman has no relationship with Kay Jewelers and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.