Kay Jewelers Customer Service Issues

I recently made an online purchase of an engagement ring worth $3,[redacted] with a warranty. However, I haven't received it even though I was charged. Communication regarding the stock availability was lacking, only to be told later that it would be restocked soon. The customer service in dealing with this issue has been challenging, with difficulties in accessing my online account and resetting passwords due to site issues. The lack of proactive communication has added to my frustration as this order delay is affecting my proposal plans. If not resolved swiftly, I may have to take my business elsewhere after investing $8,[redacted] to $10,[redacted] in this special moment. Kay Jewelers has disappointed me, showing little concern for a significant purchase and the important occasion it signifies.

I took my deceased parent's jewelry and stones to Kay Jewelers to create a custom ring to honor them. I dropped off the items on December 9, [redacted]. As of April 3, [redacted], I have not received the ring. They provided incorrect CAD drawings with the wrong stone. Despite contacting them weekly, I keep receiving the same vague responses about working on my order. It's frustrating that I can't reach the district or corporate offices for assistance. I urgently need my jewelry back or the promised ring.

I recently visited a Kay Jewelers store, where I have made purchases in the past. Unfortunately, for the third time, I experienced being bypassed while waiting in line as they attended to couples. I had to wait for over an hour again. I had gone in to find a Mother's Day gift for my mom and to have my earrings cleaned and checked, which has also been neglected multiple times. Being a single father raising two kids, I have limited free time and it is frustrating not to receive the same service as other customers. Despite spending over $10,[redacted] on three pairs of earrings, I feel undervalued as a customer. I am considering returning the one pair I have left and will not be making future purchases from Kay Jewelers due to this disappointing treatment.

My boyfriend got me a promise ring from Kay Jewelers, but unfortunately, it broke after only 3 months. When I took it back to Kay Jewelers with the insurance my boyfriend had bought, they said they couldn't fix it. I asked if he could get a refund, but they refused. I returned the broken ring to them, but now they claim they don't know its whereabouts. They haven't refunded my boyfriend, and I'm curious if he can get his money back.

I am requesting a copy of my sales record from [redacted] for a Tolkowski wedding band and engagement ring with a total weight of 1 1/2 karats, priced around $4,[redacted]. I made this purchase at the Kay store located in Pueblo, Colorado. The store manager who assisted me was Allison "ALI". I urgently need a copy of the sales ticket and my diamond certificate as the set has been misplaced, and my insurance company requires this information. Please send these details to my email [redacted] Alternatively, you can contact me on my cell at [redacted].

I visited the LaGrange, Georgia store to have my watch battery replaced. The employee who helped me accidentally damaged the back of my watch. She returned the watch to me without replacing the battery and suggested I go to a Walmart and buy one. I didn't go to Walmart; instead, I went home and noticed the damage. The next morning, I returned to speak with the manager, who was quite rude. She took my watch to the back, returned saying it was running, but it only lasted about three hours. I'm unsure of what actions were taken, but I am looking for a resolution from Kay's on how to rectify this situation.

I've brought my wedding ring in for repairs three times, and the quality of the work by your repair team is disappointing. The ring is still not fixed correctly, and I believe it's not the same diamond. While I appreciate the sales service, the repair service has let me down. I have over 40 pieces of jewelry from your store, all of which are not inexpensive, and I've always been satisfied until now. This ring, which I've had for 21 years, is the most important piece to me, and I can't wear it. Although they keep trying to repair the prongs, they haven't done it correctly yet. I really need assistance, please.

I've been trying to get in touch regarding an issue with a ring. I really need assistance quickly. It's frustrating because I've been calling for a week, but each time I get hung up on after being told I would speak to someone. Could you please give me a call to address this promptly? I feel this level of service is unacceptable. If this isn't resolved soon, I'll have to share my experience on social media. I believe in being treated professionally, and this situation with Kay Jewelers needs to be resolved as soon as possible.

I placed an order online, but I haven't received it yet. I haven't received any updates on my order despite the payment being deducted from my credit card. Whenever I try to check using the account number provided, I don't see any information. Could you please contact me promptly to update me on the status of my order? I appreciate your quick response. Thank you.

I am quite frustrated with the customer service I received from the sales rep, Aiya, at Kay Jewelers in Fairfield, CA. My husband and I visited for a ring inspection and cleaning, which I missed due to my hospitalization from February [redacted] to September [redacted]. Aiya now wants to charge an extra $75 for a missing stone, which previously was replaced at no cost. Aiya showed little care, sitting on her phone and not cleaning the rings before returning them. This treatment was unexpected and disappointing. I will be reaching out to a customer service agent to share my experience.

I submitted my rings for soldering and redipping over a month ago, but they were lost or stolen. Despite being polite and patient with the manager, no resolution has been provided yet. It's frustrating that my engagement ring is now two and a half sizes too small. The manager seems more focused on a minor detail about a half-carat for the wedding band rather than addressing the larger issue of the missing rings. The lack of updates or proactive communication from her is adding to my frustration. As someone who works in retail, I would never treat customers this way. The sentimental value of the lost rings is irreplaceable, and no compensation can make up for that. I feel like I'm being taken advantage of, and if there's no progress soon, I may need to take further action.

Hello, I am **E.S.**. I was an employee at Signet Jewelers until July 5, [redacted]. On that day, my District Manager informed me about an investigation into allegations of racism by the store manager, which found no evidence. Unfortunately, I was then informed of a separate investigation into allegations of me bullying my coworkers, resulting in immediate termination for misconduct. I had previously received hints from coworkers about being sabotaged by the store manager, creating a hostile work environment. There were also instances where the District Manager seemed to target me unfairly, pushing me to step down from my position without valid reasons. When I questioned a promotion decision by the store manager that appeared biased, it led to further discrimination against me. I have recordings of conversations as evidence of the unfair treatment I faced. I seek to be compensated for lost wages, reinstatement of my job, and a review of similar cases to demonstrate a pattern of unjust behavior met with swift termination without proper investigation. It is clear to me that the decision to terminate my employment was unjust and biased, based on one-sided information presented by the District Manager and company attorneys.