Kay Jewelers Help Pages

Kay Jewelers Customer FAQ, Forum, and Online Help Desk

Kay Jewelers Help @ kay.com
Customer Help
Average time to fix: (74 hours)
Busiest time: 10:45am
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Recent Kay Jewelers help topics searched

I just want to express my feelings are dealing with the Fredericksburg kays in the mall...
My wife & we’re at the Kay’s in the Northridge Fashion Center California to take my wif...
I have A charge Account with you that was currently charged off. All payments were made...
my now fiance, who bought me an engagement ring bought from you guys. When he purchased...
I recieved a ring from Kay on the **th of January of this new year that is perfect and...
My husband bought an Aquamarine Pendant (Warrantee purchased at University Mall, Tuscal...
I had one of my rings worked on in Springfield,Illinois, was never notified it was done...
The manager was rude on the phone. The employees were nice, but the manager on the phon...
To Kay Jewelers Management Team:**I recently purchased a wedding band from your Kissimm...
On Saturday ********** I took my jewelry to the Brass Mill Mall Kay Jewelers to be exam...
I bought, paid in full, a wedding engagement set for my fiance. The engagement ring wa...
Account reference numbers are **************** Mary Beth Gaulin and **************** Do...
I was chatting this morning with kaitlin K. . *Shevtold me to better call customer serv...
I purchased a blue diamond bracelet for my partner’s **th birthday. Purchase date was...

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Kay Jewelers Online Help at kay.com - Info & Stats

Help desk addresshttps://www.kay.com/webapp/wcs/stores/servlet/ZContactCSCmd?catalogId=10001&langId=-1&storeId=10101&krypto=19HZoQrnEAsMF1NE22Axpo6RNqMdBxzKZCSqbXtuGYL2noMQ00qBS842iZI%2BUSYSn%2FPldjr%2B%2FR2tb13ptGaVWw%3D%3D&ddkey=http:ZContactCSCmd
Call-back availableNO
Department you interact withCustomer Service
Help desk hoursMon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
What is the busiest time for help10:45am
Average turnaround time74
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating64%
Quality of help rating83%
Votes for online help24
When this was last updatedMon Apr 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-527-8029

Kay Jewelers Help Pages: What to Know

This is the Kay Jewelers help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Kay Jewelers's best customer help page or faq or forum, this is the best entry point according to 7,230 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-527-8029) which we show above. Sometimes when you dig through the various help topics and volumes on kay.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Kay Jewelers agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Kay Jewelers: General Information

Kay Jewelers has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Kay Jewelers using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-527-8029 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Kay Jewelers.

Do Kay Jewelers and GetHuman work together?

GetHuman has no relationship with Kay Jewelers and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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