Kay Jewelers Help Pages

Kay Jewelers Customer FAQ, Forum, and Online Help Desk

Average time to fix: (76 hours)
Busiest time: 3:15pm
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Recent Kay Jewelers help topics searched

Either I want my money back or something. I paid almost ***$ for a ******* ring that do...
I was on hold for ** minutes then hung up.
I’m trying to find out about a recent order and I have not been able to get ahold of an...
Order Placement Questions
I need a receipt for a purchase to turn into insurance my house was broken into
I ordered a ring on Friday the **th of December and it sent me a email saying that it w...
I have not received my order
I ordered a product last Thursday and now the order still has not come yet. It was supp...
I am having an issue and I called the store and they are not working with me as well as...
Hello, *I recently visited a location in Sanford, Florida. I am looking for a specific...
I would like to know the measurements of Center of Me pendant ************Thank you
Hi the other night when I called for my birthday gift I was given code a************ fo...
Rip my son off!! Order never came you took his money from pre paid card! Merry fucken c...
My account is showing closed but I want it reopened. I want to know if the same account...
Its been about a week and a half and there is no information on shipping so i'd like to...
I would like to know corporate's email address
There’s a clear coat that’s put on jewelry for those who are allergic. It’s * words and...
Get help with my issue

Kay Jewelers Online Help at kay.com - Info & Stats

Help desk address
https://www.kay.com/webapp/wcs/stores/servlet/ZContactCSCmd?catalogId=10001&langId=-1&storeId=10101&krypto=19HZoQrnEAsMF1NE22Axpo6RNqMdBxzKZCSqbXtuGYL2noMQ00qBS842iZI%2BUSYSn%2FPldjr%2B%2FR2tb13ptGaVWw%3D%3D&ddkey=http:ZContactCSCmd
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
What is the busiest time for help
3:15pm
Average turnaround time
76
Rank amongst all ways to reach them
2
Other means of communication
phone, web, chat
Communication customer rating
66%
Quality of help rating
85%
Votes for online help
21
When this was last updated
Wed Jul 01 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
800-527-8029

Kay Jewelers Help Pages: What to Know

This is the Kay Jewelers help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Kay Jewelers's best customer help page or faq or forum, this is the best entry point according to 7,230 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-527-8029) which we show above. Sometimes when you dig through the various help topics and volumes on kay.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Kay Jewelers agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Kay Jewelers: General Information

Kay Jewelers has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Kay Jewelers using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-527-8029 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Kay Jewelers.

Do Kay Jewelers and GetHuman work together?

GetHuman has no relationship with Kay Jewelers and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Kay Jewelers Contact Info

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