Hotels.com Help Pages

Hotels.com Customer FAQ, Forum, and Online Help Desk

Hotels.com Help @ service.hotels.com
Customer Help
Average time to fix: (31 hours)
Busiest time: 10:45am
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Recent Hotels.com help topics searched

I like someone to call me back I didn't use your service I've been charged $*** instead...
Need a refund on a mistake on date for hotel reservation. *Or cancel reservation made o...
I want to know the terms of the travel insurance you offer when paying up front. The i...
Hello, I booked a resort and was charged ***.** on your site when I arrived it wasn't t...
A hotel employee canceled one of my rooms and I have not gotten a refund. It was a book...
I need to change the booking days of my hotel and their virtual assistant nor their por...
We made a reservation early morning June * after arriving at the hotel we checked in we...
Need to speak to hotels.com
I booked and paid for a hotel room through hotels.com for a room at The Baymont Hotel i...
Need to speak to customer service
I use the Hotels.com app. When I search for a hotel, it returns an "Oops, something wen...

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Hotels.com Online Help at service.hotels.com - Info & Stats

Help desk addresshttp://service.hotels.com/app/home/locale/en_US
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time31
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating95%
Quality of help rating71%
Votes for online help753
When this was last updatedTue Jun 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-346-8357

Hotels.com Help Pages: What to Know

This is the Hotels.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hotels.com's best customer help page or faq or forum, this is the best entry point according to 27,378 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-346-8357) which we show above. Sometimes when you dig through the various help topics and volumes on service.hotels.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hotels.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Hotels.com: General Information

Hotels.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hotels.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-346-8357 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hotels.com.

Do Hotels.com and GetHuman work together?

GetHuman has no relationship with Hotels.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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