Hotels.com Help Pages

Hotels.com Customer FAQ, Forum, and Online Help Desk

Hotels.com Help @ service.hotels.com
Customer Help
Average time to fix: (31 hours)
Busiest time: 1pm
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Recent Hotels.com help topics searched

Booked room on hotels.com. traveled to hotel and it's closed. There is a *pm curfew in...
Hello, We have booked honeymoon hotels through hotels.com for end of August*beginning o...
Cancel my hotel booking and get refunded. M*****@***.com **************
Never was refunded for a booking cancelation as of yesterday ********** in seattle, wa.
I want to cancel my reservation for motel * in Indio ca
My flight got canceled due to the covid and I have a non refundable hotel booking that...
Booked * rooms on Hotels.com and charged for * rooms. When I arrived at hotel was told...
Confirming reservation, tried to confirm on online chat. They stated we don't have rese...
I need help with fraud charges on my debit card. I will not pay to talk with someone to...
I have fraudulent charges on my debit card made Friday the **th of May ****. For...
Hotel I booked is a homeless hotel. I was scared when I walked in. Crazy people everywh...

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Hotels.com Online Help at service.hotels.com - Info & Stats

Help desk addresshttp://service.hotels.com/app/home/locale/en_US
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time31
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating55%
Quality of help rating72%
Votes for online help754
When this was last updatedWed Aug 05 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-346-8357

Hotels.com Help Pages: What to Know

This is the Hotels.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hotels.com's best customer help page or faq or forum, this is the best entry point according to 27,378 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-346-8357) which we show above. Sometimes when you dig through the various help topics and volumes on service.hotels.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hotels.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Hotels.com: General Information

Hotels.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hotels.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-346-8357 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hotels.com.

Do Hotels.com and GetHuman work together?

GetHuman has no relationship with Hotels.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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