What should I do if my hotel reservation is not found?

If a hotel reservation cannot be found, it is important to take several steps to resolve the situation. First, check the confirmation email or any documentation related to the reservation. This email usually contains crucial details such as a reservation number, the name under which the booking was made, and the dates of stay. If the reservation number is available, the guest should attempt to search for it directly on the Hotels.com website using this number and the name associated with the booking. If the reservation still cannot be located, the next step is to verify that the reservation details are correct. Sometimes minor errors, such as misspellings or incorrect dates, can lead to confusion. Guests should also consider contacting the hotel directly to confirm the reservation status. Hotels often have access to their own booking systems and may be able to provide assistance. While it is also advisable to look for contact information on the Hotels.com website, it is essential to remain calm and polite, as customer service representatives can more effectively assist with the problem when approached respectfully. Hopefully, these steps will lead to a resolution, and the guest will be able to enjoy their stay without any further issues.