Fitbit Help Pages

Fitbit Customer FAQ, Forum, and Online Help Desk

Fitbit Help @ help.fitbit.com
Customer Help
  • It takes an average of 7 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:45pm.
  • Common topics include Repairs, Device Support, Return an Order, Problem With the App, Warranty Claim, and more.
Since there is a phone number available, we have to recommend calling Fitbit and talking to a real human being instead of searching their help site for answers.

Recent Fitbit help topics searched

I have sent two email via this Gethman site, with absolutely no resolution, after the...
I wrote on this website requesting an authorisation number to enable me to return the F...
Fitbit versa* won't connect to wifi or update via bluetooth
fitbit Versa * not charging. Have cleaned, reset and changed to numerous sockets and...
Fitbit order number **zqs*bdybg*v was received and returned via USPS. Original package...
Last year in December I had a Fitbit versa which was working. My mobile phone was not...
I purchased charger * for xmas, with a leather watch strap to fit it. The charger * wa...
Received a notice that my free membership has expired and I had subscribed to purchase...
Fitbit Sense does not show incoming calls or messages. I have tired everything and need...
My fitbit sense does not alert when i have phone calls or messages
I use a Charge * Fitbit. I am retired and my sleep pattern is basically a series of nap...
I purchased a fitbit charge *. I was told that it would give me a clock, pulse rate ind...
To**The Complains and Technical support department.**Fitbit Alta Watch.**Subject: Compl...
I accidently deleted my fitbit app from my Galaxy * cell phone. How do I get it back i...
my fitbit wrist watch not displaying any thing charged fully but nothing on screen
Have a new fitbit charge * .*When entering my gmail and password the message says that...
I joined the Fitbit premium program. i understood the first month was a trial period. Y...

Fitbit Online Help at help.fitbit.com - Info & Stats

Help desk addresshttp://help.fitbit.com/customer/portal/emails/new
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time7
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, chat
Communication customer rating95%
Quality of help rating64%
Votes for online help610
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-623-4997

Fitbit Help Pages: What to Know

This is the Fitbit help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Fitbit's best customer help page or faq or forum, this is the best entry point according to 44,490 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-623-4997) which we show above. Sometimes when you dig through the various help topics and volumes on help.fitbit.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Fitbit agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Fitbit: General Information

Fitbit has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Fitbit using 5 different media: phone, web, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-623-4997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Fitbit.

Do Fitbit and GetHuman work together?

GetHuman has no relationship with Fitbit and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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