Fitbit Help Pages

Fitbit Customer FAQ, Forum, and Online Help Desk

Fitbit Help @ help.fitbit.com
Customer Help
Average time to fix: (7 hours)
Busiest time: 1:45pm
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Recent Fitbit help topics searched

weighning machine is not working
Hi*I have a Fitbit altra hr*It is not operating*How can I get it fixed
Hi, **I have received an email saying that my order has been delivered a couple days ag...
I ordered a fitbit for christmas. A different fitbit was sent. I contacted support and...
Heart rate not recording
Hi I’m enquiring about my husbands Fitbit that was returned about * weeks ago. *His nam...
I have a fitbit varsha lite watch * And watch not updated *Not show to downloading upd...
my fitbit is stuck on a white logo and wont come off. i restarted it, i resynced it, no...
our fitbit charge * purchased from usa has very dim screen,not able to see fater is bei...
I need to update time date and time on my fit bit. Send instructions on how to do this...
I have lines on my charge free cannot see numbers
Fitbit Versa *. I accidently clicked on factory setting and now it won't do anything. A...
Have charges of $**.** for * months. Whats this for? How did you get my debit card account?
I contacted customer support since I’m being charged for premium, but when I log in to...
Fitbit charge cable is not working
I had Premium service for one year complementary ending on January **. I had called and...
I have a Charge *. I’ve had it for several years. **My concern is that I cannot see any...

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Fitbit Online Help at help.fitbit.com - Info & Stats

Help desk addresshttp://help.fitbit.com/customer/portal/emails/new
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time7
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, chat
Communication customer rating95%
Quality of help rating64%
Votes for online help611
When this was last updatedWed May 25 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-623-4997

Fitbit Help Pages: What to Know

This is the Fitbit help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Fitbit's best customer help page or faq or forum, this is the best entry point according to 44,490 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-623-4997) which we show above. Sometimes when you dig through the various help topics and volumes on help.fitbit.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Fitbit agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Fitbit: General Information

Fitbit has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Fitbit using 5 different media: phone, web, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-623-4997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Fitbit.

Do Fitbit and GetHuman work together?

GetHuman has no relationship with Fitbit and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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