Fitbit Help Pages

Fitbit Customer FAQ, Forum, and Online Help Desk

Average time to fix: (7 hours)
Busiest time: 10:45am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: RepairsTweet re: Return an OrderTweet re: Warranty ClaimTweet re: Device SupportTweet re: Problem With the AppHelp with something else

Recent Fitbit help topics searched

My fitbit has damaged my skin? I have some kind of chemical burn from wearing the devi...
Hi,*I have Ionic and I have problem to see my depit card on my wacth. Card have been in...
chargeing battery for versa*
I have Fitbit versa lite. The app is showing my daily steps and it's connected to my ph...
I lost for nearly a month. Finding out it was at a friends. But now the date and time o...
I have a fitbit * charged but not working changed the strap because it broke please adv...
Samsung s** plus not getting texts or other notifications. I am only receiving phone calls
My inspire hp Fitbit won’t keep a charge I’ve tried all the things that were suggested...
I do not know how to change the time from ** to **
Charge * stopped ** mo. old . Geek Squad at Best Buy couldn't get it working . Is there...
h I have a fitbit * the strap broke and i have replaced it now it will not charge I h...
I have had my Fitbit versa for about * years. Today I looked at it for the time and the...
Will Fitbit be coming out with a silver versa *?
I purchased me Fitbit versa lite on Nov ** ****. The screen is cracked. You can view my...
My fitbit versa lite and phone is not conecting never * * days it connected but update...
I have a Fitbit inspire hr and I am trying to add a versa lite to my iPhone . I removed...
wat is the average postage time * recive a order, made a replacement order on...
Get help with my issue

Fitbit Online Help at help.fitbit.com - Info & Stats

Help desk address
http://help.fitbit.com/customer/portal/emails/new
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
7
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, twitter, chat
Communication customer rating
91%
Quality of help rating
68%
Votes for online help
606
When this was last updated
Fri Mar 27 2020 10:00:00 GMT+0000 (UTC)
Best phone number
877-623-4997

Fitbit Help Pages: What to Know

This is the Fitbit help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Fitbit's best customer help page or faq or forum, this is the best entry point according to 44,490 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-623-4997) which we show above. Sometimes when you dig through the various help topics and volumes on help.fitbit.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Fitbit agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Fitbit: General Information

Fitbit has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Fitbit using 5 different media: phone, web, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-623-4997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Fitbit.

Do Fitbit and GetHuman work together?

GetHuman has no relationship with Fitbit and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Fitbit Contact Info

Other Company Help Desks

Apple Help PagesGoogle Help PagesSamsung Help PagesBank of America Help PagesCapital One Help PagesFedEx Help PagesSprint Help PagesUPS Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!