Fitbit Help Pages

Fitbit Customer FAQ, Forum, and Online Help Desk

Fitbit Help @ help.fitbit.com
Customer Help
Average time to fix: (7 hours)
Busiest time: 9am
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Recent Fitbit help topics searched

You have been billing me for Fitbit Coach. I only signed for for Fitbit Premium at...
You have been billing me $*** for premium and FB coaching. I never signed on for coachi...
ma fitbit sense ne garde plus sa charge, apr*s **h** elle est vide. Elle * *t* achet* e...
I want to stop my ** day trial of Fitbit Premium. Can you do that for me?*James C. Ham...
My fitbit stopped working
I want to set up the weather app on my fitbit versa *. I have sync it with my Windows...
CANCEL FITBIT PREMIUM MEMBETRSHIP - ID:***********
I received an Invoice for Premium Membership. I tried cancelling this as indicated. A...
Received a notice that my free membership has expired and I had subscribed to purchase...
Hello,**I have an issue with my Fitbit charge *. The screen doesn’t show anything anymo...
My watch is synced and connected, but it's just showing a straight white line. What is...
I am trying to set up my kid's Fitbit, but it's not working. It synced and it's showing...
My Fitbit shows * minutes delay in time. how to fix it?
I rang yesterday, as I have bought a new phone. I entered my email incorrectly...
Just wanting to see if there is a way to have more than ** people in a challenge
how do i change the time on watch? It is one hour off.r
your website will not let me purchase a fitbit. can you help.

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Fitbit Online Help at help.fitbit.com - Info & Stats

Help desk addresshttp://help.fitbit.com/customer/portal/emails/new
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time7
Rank amongst all ways to reach them2
Other means of communicationphone, web, email, twitter, chat
Communication customer rating94%
Quality of help rating65%
Votes for online help610
When this was last updatedWed May 05 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-623-4997

Fitbit Help Pages: What to Know

This is the Fitbit help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Fitbit's best customer help page or faq or forum, this is the best entry point according to 44,490 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-623-4997) which we show above. Sometimes when you dig through the various help topics and volumes on help.fitbit.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Fitbit agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Fitbit: General Information

Fitbit has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Fitbit using 5 different media: phone, web, email, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-623-4997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Fitbit.

Do Fitbit and GetHuman work together?

GetHuman has no relationship with Fitbit and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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