Eversource Help Pages

Eversource Customer FAQ, Forum, and Online Help Desk

Eversource Help @ eversource.com
Customer Help
  • It takes an average of 25 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:45pm.
  • Common topics include Billing help, Equipment damage/repair needed, Moving/Transfer Service, No service, Account access, and more.
Since there is a phone number available, we have to recommend calling Eversource and talking to a real human being instead of searching their help site for answers.

Recent Eversource help topics searched

I want to discuss my latest electricity bill.*It is not clear why it is so much higher...
I neeed to speak with a real agent been on phone for hours
Need help with my service
Need to discuss shutoff notice.
Pay bill called for * days
can not login oversea, im in Brasil so can not pay the bill.
I need to talk to customer service about my bill. I am not sure if I have an outstanding bill
my logon does not work and the system will NOT let do anything
fix my log on so i can pay my bill
I want to start a new service
Would like to setup an Electric Service at an Apartment I will be moving in. Apartment...
Looking to get more information on heating*cooling service plans available.
my account is scheduled for disconnection on monday ***. i paid what needed to be paid...
Need to cancel gas bill
Will like to setup an ever source account
They replaced a transformer on my telephone pole and they left it staked off with yello...
Eversource is dragging their feet on issuing my Mass Save rebate for heat pumps . I was...

Eversource Online Help at eversource.com - Info & Stats

Help desk addresshttps://www.eversource.com/content/ema-c/about/contact
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time25
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating89%
Quality of help rating55%
Votes for online help748
When this was last updatedMon Dec 04 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-592-2000

Eversource Help Pages: What to Know

This is the Eversource help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Eversource's best customer help page or faq or forum, this is the best entry point according to 56,358 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-592-2000) which we show above. Sometimes when you dig through the various help topics and volumes on eversource.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Eversource agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Eversource: General Information

Eversource has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Eversource using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-592-2000 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Eversource.

Do Eversource and GetHuman work together?

GetHuman has no relationship with Eversource and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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