What happens if my online payment doesn't go through or is delayed?

If an online payment to Eversource does not go through or is delayed, a few important steps typically follow. Firstly, the customer should receive a notification informing them of the payment failure, which may include details regarding why the transaction did not process successfully. Common reasons for a payment failure can include issues with the bank or credit card used, insufficient funds, or discrepancies in account information. Customers are encouraged to log into their Eversource account to check the status of the payment. The account dashboard generally provides updated information regarding outstanding balances, due dates, and any pending transactions. In the event of a payment delay, Eversource typically allows a grace period before any late fees are applied, but it is always wise to make payments as promptly as possible to avoid potential interruptions in service. If the payment is confirmed as delayed, it may be beneficial to initiate the transaction again using an alternative payment method. It is also important to ensure that all billing and account details are accurate. More specific information regarding payment policies and procedures can usually be found on the Eversource website, where customers can view detailed resources pertaining to their accounts.