Eversource Customer Service Issues

Good morning, I am Cesar Calderon living at 88 Everett St, East Boston, with zip code [redacted]. The utility bills have been consistently late during my stay here. I kindly ask for your help in providing information about the payments made by my roommate. Also, I request to have the account under my name closed by April 30, [redacted], as I will be moving out. I would appreciate a timely response to finalize the account and any outstanding matters with the property. Thank you.

I have a hill in front of my home that Eversource cleared several years ago, but the trees and bushes have now grown back and are almost as tall as the power lines. As I'm getting older, I'm finding it difficult to maintain the overgrowth. Can Eversource preemptively clear the area before it affects the power lines? The hill is located on Birdseye Rd. in Farmington, under the town's jurisdiction. Any help would be greatly appreciated. Thank you. Henry J Pope III 84 Birdseye Rd. Farmington, Ct. [redacted]

Hello. My name is Veronica Sanchez, and I am reaching out regarding my account linked to phone number [redacted]. Today, I am facing the possibility of disconnection and have been working with Catholic Charities in Springfield, MA, to obtain assistance with the $[redacted].00 needed to enroll in the New Start program. Catholic Charities has requested verification of the deposit amount from Eversource to proceed. Despite contacting them at 11:30 a.m. today, 5/23, they have not yet received the information. The lengthy wait times and back-and-forth calls have been challenging, especially with children in my home. If possible, could someone please expedite sending the verification and amount due to Catholic Charities? This information is crucial for them to process the payment promptly. Please forward the details to [redacted]

URGENT: I received a shut-off notice on June 3rd for tomorrow, June 4th. As a single father who faced challenges, including losing my small business due to the pandemic, I was waiting for energy assistance from Community Action. Unfortunately, there was no action on my application completed in winter [redacted]. I've been trying to reactivate it but received no response. I plan to meet with the Director on Monday. I am also working with DSS to secure full-time employment and pursue IT certification courses. Despite my struggles, I aim to get back on track swiftly. My physician will provide a document confirming my medical need for electricity.

I moved out of the property at the end of April and would like to confirm the duration covered by the following invoice. If payment is not required, could you please cancel this request? Additionally, I kindly request to cancel my autopay setting as I have relocated to Japan and am unable to access the website. Thank you in advance for your assistance! Payment Scheduled Due Date: 06/16/[redacted] Payment Amount: $7.61 Confirmation Number: [redacted]

Dear Sir or Madam, I left the property at the end of April and need clarification on the duration of the upcoming invoice. If payment is unnecessary, please cancel the request. Additionally, I kindly request the autopay setting be canceled as I am now living in Japan and am unable to access the website. Thank you for your assistance in advance. Payment Scheduled: Due date: 06/16/[redacted] Payment Amount: $7.61 Confirmation number: [redacted]

On June 12th, I reported a safety issue regarding a cracked round disc in my front side yard that poses a hazard, especially for my grandchildren. Despite a work order being entered into your system and being told someone would come the same day, nobody showed up. Upon calling back, I was informed the order is in the system with no timeline for resolution. I am requesting the disc replacement and would appreciate an update on when this can be addressed. Thank you. Rennie Verbeek

I believe I received a shut-off notice today. I am currently very ill with COVID-19, and it's crucial for me to keep my lights on as I receive daily breathing treatments at home from a nurse. I just discovered the shut-off bill yesterday, and I won't see my doctor for another 2 weeks to obtain the required paperwork. I urgently need assistance as I rely on a fan at night to help me breathe due to bad coughing fits from COPD and asthma. I also have pets at home. I depend on my phone for medical reasons, especially for communication during breathing treatments. I'm alone in a rural area and urgently need help to prevent the shutoff as it is critical for my health and safety. Thank you.

I've been receiving multiple emails from Eversource requesting a password change due to failed login attempts, even though I haven't tried to access my account recently. Despite clicking the insecure link in the email to reset my password, there is no option to change my username. When contacting Eversource, they insist that the issue is on my end because of repeated login attempts. I suspect Eversource's unsecured links may have caused my computer crash last week, as it's the only problem I've encountered. Their customer service over the phone has not been helpful in resolving this matter.

After relocating and updating my Eversource account, I noticed a $52 credit on my previous account that remains unapplied. Despite being assured this credit would automatically transfer to my new account, it has not reflected in my billing. Frustrated by the lack of clarity, I am seeking either a refund by check or a confirmation that the credit will be deducted from my upcoming bill. I have concerns about Eversource unnecessarily holding onto my funds, and I expect transparency and swift resolution regarding this matter.