Etsy Help Pages

Etsy Customer FAQ, Forum, and Online Help Desk

Etsy Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 1pm
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Recent Etsy help topics searched

I ordered small pumpkins with different names white with gold writing. But have not rec...
I want to know why when I *pay for expedited shipping the delivery date becomes vague
I received * plants from Etsy that I did not order. What is this???**Call me at...
My esty account has been closed if you reactivated the account as soon as possible
Order * ************ pairs of cashmere wool blend socks I just ordered for $**.**.**Saw...
When I updated a new email you wiped out my whole long history with etsy
Seller charged more money after I purchased an item and was paid for
I ordered a gift card about * weeks ago and have not received it
Have received a maliciously damaged item back as a return . I would like to clear the f...
To whom it may concern, **I am writing to you today because of a specific and problemat...
I ordered from dugs treasures on Etsy *********. Has not shipped even though says deliv...
I have been trying to get into my shop since yesterday and I am not able to do so. I pu...
I ordered chrysanthemums seed but I checked with post office they are holding it.*Order...
I have been trying to get status on my order , no response frustrated. I do not need...
I ordered throw pillows from pop o colors*I expected them this coming Friday...
I made an order on oct **, *.**pm order number **********. I made a mistake when I wro...
I did not receive my order, Fed Ex does not have this tracking * ************ under my...

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Etsy Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating71%
Quality of help rating90%
Votes for online help664
When this was last updatedTue Nov 29 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Etsy Help Pages: What to Know

This is the Etsy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Etsy's best customer help page or faq or forum, this is the best entry point according to 20,316 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Etsy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Etsy: General Information

Etsy does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Etsy one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Etsy.

Do Etsy and GetHuman work together?

GetHuman has no relationship with Etsy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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