Etsy Help Pages

Etsy Customer FAQ, Forum, and Online Help Desk

Etsy Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent Etsy help topics searched

Hi, my account was suspended, it said I would received an email to resolve that issue...
I ordered a large box but the seller give me a medium box, and when I opened the box th...
Etsy closed my shop without any warning or any email at all.
Hello, I purchased some tote bags for my bridesmaids and paid extra for rush delivery...
Yes my name is Odessa Thomas and I was charge an fee of **.** from this company and I d...
My account was suspended until my password was changed apparently due to suspicious act...
i want to know why my listing*Etsy store got suspended, i only have only * item listed...
etsy closed my account and won't give me my money.
Hi I can’t send messages as I have to verify my email address it says I’ve been sent a...
Hi I ordered a birthday bracelet for October which is a pink toulitehhh
I ordered a birthday bracelet for an October birthday when the order came through it ha...
My order was supposed to be delivered on Thursday the **rd,I still have not received my...
I buy items from Esty and for some reason, on * occasions the full purchase price has...
Hello, my name is Diane Miller. I order many items from Esty. The last * times I ord...
I need to change my shop name on etsy
My messages are not sending to seller. It is saying my messages are disabled and need t...
I have been purchasing from Etsy and all of a sudden my account has been suspended? Can...

Get help with my issue

Etsy Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating68%
Quality of help rating87%
Votes for online help668
When this was last updatedSun Oct 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Etsy Help Pages: What to Know

This is the Etsy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Etsy's best customer help page or faq or forum, this is the best entry point according to 20,316 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Etsy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Etsy: General Information

Etsy does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Etsy one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Etsy.

Do Etsy and GetHuman work together?

GetHuman has no relationship with Etsy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Etsy Contact Info

Other Company Help Desks

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!