Etsy Help Pages

Etsy Customer FAQ, Forum, and Online Help Desk

Etsy Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 3:15pm
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Recent Etsy help topics searched

My belt arrived today after a long wail....I ordered one that was denim blue ( see thei...
The Waldorf doll I purchased was trash. It was a cellophane wrapped, factory made cheap...
Customer support regarding cancelling an order.
I tried to cancel my order, but I don't know if it got cancelled, or not. Please mess...
I was told that my Etsy order was delivered today. The postman delivered my mail but t...
I would like to order some tequila do you deliver to Canada
I have sold * items on my Etsy page non of the money has come through into my card I ch...
I need help with a buyer, I sent an item tracked and signed, buyer says she hasn't rece...
Sent an item royal mail second class signed for, Buyer has emailed saying she has not r...
My email is *****@***.com
Account locked, can somebody please contact me with regards to this. I would like to le...
Account blocked, and can not access my Etsy.**I have reached out at a few times, but ha...
Hi my account has been blocked and I have been waiting to receive further assistance on...
THIS IS NOT A DIGITAL ITEM!!! **** Fine Gold Bullion .*** fine* * troy oz. They use the...
Hello, can you tell me if you have any new customer coupons I can use for my order toda...
my account is currently suspended.

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Etsy Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating81%
Quality of help rating59%
Votes for online help696
When this was last updatedMon Mar 01 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Etsy Help Pages: What to Know

This is the Etsy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Etsy's best customer help page or faq or forum, this is the best entry point according to 20,316 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Etsy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Etsy: General Information

Etsy does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Etsy one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Etsy.

Do Etsy and GetHuman work together?

GetHuman has no relationship with Etsy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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