Etsy Help Pages

Etsy Customer FAQ, Forum, and Online Help Desk

Etsy Help @ help.etsy.com
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Account Access, Dispute a Charge, Refund a Charge, Missing Order, Track an Order, and more.
Start typing out the reason you want to get in touch with Etsy. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent Etsy help topics searched

Once again, I am being asked to verify my shop, by putting my email in the box. But I g...
HI, I have had an Etsy seller account since **** or ****, can't remember, though I had...
Seller sent defective product and expects me to fix it. I have contacted several glass...
status of order x*sj**dz-*
My order was late and it was the seller's fault I would like a refund
Yesterday I opened seller’s account and you charged me €*** euros I didn’t sell anythi...
I did not breach any Etsy policies. I simply attempted to undergo Etsy verification by...
I ordered the " Old School Repair" Patch from Finally Home Patches * weeks ago Finally...
Can’t find order ********** and can’t contact sell help
I have ordered a hardwood Key Rack by MadeByKindallCo, Order Confirmation number...
Etsy froze my account for wrong EIN but I checked my numbers against my paperwork AND p...
LOOKING TO PURCHASE SIMPLY SAID SHIELA NEW HOME WALL PLAQUE AND CANNOT ADD CITY ONLY ST...
Item name is incorrect on personized blanke.t orange should be Zakyiah it is Ruby
I Mark Alexander contacted the seller regarding the item that was sent to me letting hi...
Good day, I bought an item from Esty in September paid for the item plus £** postage, F...
Hi,**We have created our company account but it has been yet not activated not getting...
***** ************. *** ** **** **** ****. *** ** ***** ***** *** ETSY(*InnovativeMorocco...

Etsy Online Help at help.etsy.com - Info & Stats

Help desk addresshttps://help.etsy.com/hc/en-us?segment=shopping
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating84%
Quality of help rating62%
Votes for online help693
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Etsy Help Pages: What to Know

This is the Etsy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Etsy's best customer help page or faq or forum, this is the best entry point according to 20,316 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.etsy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Etsy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Etsy: General Information

Etsy does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Etsy one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Etsy.

Do Etsy and GetHuman work together?

GetHuman has no relationship with Etsy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Etsy Contact Info

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