EZ-Pass Massachusetts Help Pages

EZ-Pass Massachusetts Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 1:30pm

Recent EZ-Pass Massachusetts help topics searched

late fees, .. dropped
I received invoice ********* for plate *CLB****. I have a Jeep with plate *CLB*** no...
I want to know about the balance details because i don’t understand it
Account understanding
Hi I dont have pin *And I dont have email address and I need my account update I m m...
I do not have an invoice number to find out how much is owed. How can I get the invoice...
My transponder sometimes does not work. I got a random violation from * toll booth whe...
I want to cancel one of my transponders
locked out of my online account
Did not have easy pass up going through tolls
I have a transponder but i got a pay by plate bill. My transponder has money on it.
got a email saying insufficient funds in my account. We had a charge card hacked and h...
My EZ Pass Account Balance was either low or zero when I drove through Boston- Massachu...
Got a bill from ezpass and never been in Massachusetts should not have to pay the bill...
I got a message telling me my transponder wasnt reading correctly. Also ive drive * dif...
Get help with my issue

EZ-Pass Massachusetts Online Help at massdot.state.ma.us - Info & Stats

Help desk address
http://www.massdot.state.ma.us/ContactUs.aspx
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:30pm
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
88%
Quality of help rating
65%
Votes for online help
23
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
877-627-7745

EZ-Pass Massachusetts Help Pages: What to Know

This is the EZ-Pass Massachusetts help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for EZ-Pass Massachusetts's best customer help page or faq or forum, this is the best entry point according to 10,656 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-627-7745) which we show above. Sometimes when you dig through the various help topics and volumes on massdot.state.ma.us, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from EZ-Pass Massachusetts agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting EZ-Pass Massachusetts: General Information

EZ-Pass Massachusetts has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with EZ-Pass Massachusetts using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-627-7745 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EZ-Pass Massachusetts.

Do EZ-Pass Massachusetts and GetHuman work together?

GetHuman has no relationship with EZ-Pass Massachusetts and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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