EZ-Pass Massachusetts Help Pages

EZ-Pass Massachusetts Customer FAQ, Forum, and Online Help Desk

EZ-Pass Massachusetts Help @ massdot.state.ma.us
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:15am
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Recent EZ-Pass Massachusetts help topics searched

ChangeManual Replenishment Insuff Funds Notification - **********Add new credit card
Received overdue invoice for EZ Pass that says i'm being sent to collections? If I"m be...
Hello,**I am having issues uploading my bulk vehicle template on the EZ Drive Webiste...
Need to update my account, My card on file expire.
Im trying to locate the account that claims i owe money
Need to pay balance on E-ZPass and set it back up
Prepaid acount balan e fallen below the insuficinet funds
My plate was charged for driving through the Sumner tunnel on ******* while I was out o...
We need to change the bank account number which is billed for our EZ pass accounts. Th...
We need to change the bank account to which the EZ Pass payments are billed. Original a...
Do o need an appointment to return a transponder
We need to change the bank account from which our payments are taken. We have * transp...
I need my account number to reset my password. I do not get paper bills.
Add money for my ez pass
I wanna add money to my e-s pass

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EZ-Pass Massachusetts Online Help at massdot.state.ma.us - Info & Stats

Help desk addresshttp://www.massdot.state.ma.us/ContactUs.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time38
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating81%
Quality of help rating72%
Votes for online help54
When this was last updatedFri Sep 23 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-627-7745

EZ-Pass Massachusetts Help Pages: What to Know

This is the EZ-Pass Massachusetts help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for EZ-Pass Massachusetts's best customer help page or faq or forum, this is the best entry point according to 10,656 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-627-7745) which we show above. Sometimes when you dig through the various help topics and volumes on massdot.state.ma.us, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from EZ-Pass Massachusetts agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting EZ-Pass Massachusetts: General Information

EZ-Pass Massachusetts has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with EZ-Pass Massachusetts using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 877-627-7745 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EZ-Pass Massachusetts.

Do EZ-Pass Massachusetts and GetHuman work together?

GetHuman has no relationship with EZ-Pass Massachusetts and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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