Costco.com Help Pages

Costco.com Customer FAQ, Forum, and Online Help Desk

Costco.com Help @ shop.costco.com
Customer Help
Average time to fix: (12 hours)
Busiest time: 3:45pm
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Recent Costco.com help topics searched

Someone sent Spandex yoga pants and I requested cotton. How can I make the exchange?
Order **********. Ordered *******. FedEx say they delivered and put it on front porch...
Never answered said six minutes got down there far and stayed
Biltmore estate tickets
I was just wondering if you had any Biltmore estate discounted tickets I was looking fo...
Order was not delivered.
Does Costco offer shipping with gift wrapping? At an additional fee?
Didn’t accept my new debit card
I need to reorder my Samsung **" flat screen TV,*Thank you, Anika Rieckborn
I need a label to return a comforter.*Item number is********Order number**********I hav...
I scheduled delivery of a mattress for Friday, Dec *. Got emails the day before and day...
I mistyped my email when registering on costco.com, "*****@***.com" instead of the corr...
I ordered an Apple Watch on November ** and on November ** it was sent to UPS I’ve chec...
I am calling about a sofa I bought a few years ago. I don’t have the order number but m...
I purchased a laptop on ********** for $***. It is on backorder. Today it is cheaper Th...
I purchased an HP computer couple months ago. Do these not come with Microsoft word in...
can't register online

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Costco.com Online Help at shop.costco.com - Info & Stats

Help desk addresshttp://shop.costco.com/customer-service/contact-us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time12
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating81%
Quality of help rating68%
Votes for online help22
When this was last updatedSun Jun 13 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-955-2292

Costco.com Help Pages: What to Know

This is the Costco.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Costco.com's best customer help page or faq or forum, this is the best entry point according to 4,308 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-955-2292) which we show above. Sometimes when you dig through the various help topics and volumes on shop.costco.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Costco.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Costco.com: General Information

Costco.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Costco.com using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-955-2292 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Costco.com.

Do Costco.com and GetHuman work together?

GetHuman has no relationship with Costco.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Costco.com Contact Info

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