BC Hydro Help Pages
BC Hydro Customer FAQ, Forum, and Online Help Desk
Average time to fix: (100 hours)
Busiest time: 9am
BC Hydro Online Help at bchydro.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
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Communication customer rating
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When this was last updated
Wed Mar 25 2020 10:00:00 GMT+0000 (UTC)
Best phone number
BC Hydro Help Pages: What to Know
This is the BC Hydro help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for BC Hydro's best customer help page or faq or forum, this is the best entry point according to 7,014 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-224-9376) which we show above. Sometimes when you dig through the various help topics and volumes on bchydro.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from BC Hydro agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting BC Hydro: General Information
BC Hydro has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with BC Hydro using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-224-9376 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like BC Hydro.
Do BC Hydro and GetHuman work together?
GetHuman has no relationship with BC Hydro and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.