Amazon Help Pages

Amazon Customer FAQ, Forum, and Online Help Desk

Average time to fix: (6.85715 hours)
Busiest time: 3pm
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Recent Amazon help topics searched

I need to update my payment method for my amazon music unlimited account. Please call...
I ordered * item and * have been shipped so and my bank account has been charged! I ne...
I need to update my charge card info. I prefer speaking directly with representative.
My account has gone in hold... Try please unhold it... Is from march da problem started...
I sent my friend a gift through amazon to her UCLA locker. They ended up sending it bac...
I received a recall fda notification on my curcumin product going all the way back two...
Kindle! Won’t get off payment page
I send and order back and getting some excuse about my refund
Amazon has cancelled my order twice. I spoke with a representative a few days ago who...
I bought an item from amazon prime in November, but it has never worked. I have been o...
i bought * sensor lights in april ****, both have failed. the seller CLY- tools EU see...
Hi I am getting many phone calls relating to an prime account and money will be removed...
Hello I’m having problems with my firestick it’s connecting to WiFi but with connection...
I lost my Amazon Credit Card, don't know the account number and need it to pay my bill.
i am not able to access amazon prime account.*prime account number*** **********
I want to cancel my order *My mistake I ordered so want to cancel*Address given is wron...
I would like you to confirm that I do not have a Prime account .
Get help with my issue

Amazon Online Help at amazon.com - Info & Stats

Help desk address
https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&skip=true
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3pm
Average turnaround time
6.85715
Rank amongst all ways to reach them
4
Other means of communication
phone, email, chat, web, facebook, twitter
Communication customer rating
92%
Quality of help rating
92%
Votes for online help
2,702
When this was last updated
Wed Feb 19 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-280-4331

Amazon Help Pages: What to Know

This is the Amazon help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Amazon's best customer help page or faq or forum, this is the best entry point according to 1,820,712 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-280-4331) which we show above. Sometimes when you dig through the various help topics and volumes on amazon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Amazon agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Amazon: General Information

Amazon has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Amazon using 6 different media: phone, email, chat, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-280-4331 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Amazon.

Do Amazon and GetHuman work together?

GetHuman has no relationship with Amazon and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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