AirBnB Help Pages

AirBnB Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 1pm
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Recent AirBnB help topics searched

Hello. I just want you to know I had a disappointing experience of having a host withdr...
I can't access to my account
I am not familiar with this website. I cannot find a listing someone sent to me. *** We...
Hi, I have a full paid booking for next Saturday (Code: HMABYBA*X*) but my hosts is not...
I was referred by a friend and mistakenly made the account thinking I was going to have...
expecting a refund by my card is now cancelled
I am not certain how this works someone contacted me about a property I am*Very interes...
There is not anyone at check in
Hi there, I am thinking about listing my property for renting and I am trying to find o...
Hi, I booked a cabin yesterday and £** has come out of my account. I didn't receive a c...
LOCKED OUT OF ACCOUNT. I was locked out of my account after attempting to verify my gov...
Misrepresentation of accommodation: no hot water, safety issues , lack of cleanliness...
Hi. I have a short review for Christian that I left on Saturday which I would like to...
Need a place to stay in Worcester looked went into,details of one nothing happened
Need a place to stay in Worcester go into details nothing comes up
Hi Air BnB team, would you be able to check transactions on credit cards? i have * tran...
Hi! I have cancelled my booking with host . How can I reinstate my booking? Need your...
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AirBnB Online Help at airbnb.com - Info & Stats

Help desk address
https://www.airbnb.com/contact
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1pm
Average turnaround time
3
Rank amongst all ways to reach them
3
Other means of communication
phone, web, chat
Communication customer rating
63%
Quality of help rating
87%
Votes for online help
5,611
When this was last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
855-424-7262

AirBnB Help Pages: What to Know

This is the AirBnB help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AirBnB's best customer help page or faq or forum, this is the best entry point according to 268,830 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-424-7262) which we show above. Sometimes when you dig through the various help topics and volumes on airbnb.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AirBnB agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AirBnB: General Information

AirBnB has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AirBnB using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-424-7262 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AirBnB.

Do AirBnB and GetHuman work together?

GetHuman has no relationship with AirBnB and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AirBnB Contact Info

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