AirBnB Help Pages

AirBnB Customer FAQ, Forum, and Online Help Desk

AirBnB Help @ airbnb.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:30pm.
  • Common topics include Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking, and more.
Since there is a phone number available, we have to recommend calling AirBnB and talking to a real human being instead of searching their help site for answers.

Recent AirBnB help topics searched

We lost our phone and the person that lost it was communicating with the owner of the a...
I lost my phone end in **** *I have a new number phone, but i use the same email and ca...
I need to adjust my reservation in order to pay the correct amount. The host has agreed...
Ich m*chte gern einen Betrugsfall melden. *Wir hatten eine zu mietende *-Raum-Wohnung i...
Hello!**On ** March and on * April, I received an e-mail message from Airbnb warning me...
Asking for help :** Serious complaints: **. In the Airbnb retaliation comments, the ill...
My home country is Namibia. I have visited South Africa and have made various reservati...
I'm a superhost working with Airbnb since ****, and it's been * months I'm waiting to r...
Recently I was charged for an airbnb i did not book and or stay at as I already had an...
Good morning *I am contacting to denounce our tenant. Now she is out of the villa.*Zoe...
My account got locked and I don't know why. It is very frustrating when I just want to...
Place I booked smells like severe cigarette smoke.
I booked an Airbnb room on feb **, but the host said that he could not check in because...
AirBnB is a fascistic organization that supports "depersoning" legal citizens of the US...
*Good day to you**Can someone please come back to me urgently - my name is Kim and I am...
hello*RE: Reservation request at Casa el Tortuga for Feb * - **, *****NO... I will not...
Bonjour, **Je vous contacte avant de publier notre commentaire car nous avons rencontr...

AirBnB Online Help at airbnb.com - Info & Stats

Help desk addresshttps://www.airbnb.com/contact
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time3
Rank amongst all ways to reach them3
Other means of communicationphone, web, chat, twitter
Communication customer rating69%
Quality of help rating81%
Votes for online help5,605
When this was last updatedSun Apr 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-424-7262

AirBnB Help Pages: What to Know

This is the AirBnB help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AirBnB's best customer help page or faq or forum, this is the best entry point according to 268,830 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-424-7262) which we show above. Sometimes when you dig through the various help topics and volumes on airbnb.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AirBnB agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AirBnB: General Information

AirBnB has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AirBnB using 4 different media: phone, web, chat, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-424-7262 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AirBnB.

Do AirBnB and GetHuman work together?

GetHuman has no relationship with AirBnB and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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