AirBnB Help Pages

AirBnB Customer FAQ, Forum, and Online Help Desk

AirBnB Help @ airbnb.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 10:45am
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Recent AirBnB help topics searched

Need to cancel Airbnb due to emergency and would like a refund
Need help sending special offer. It’s not yielding the $ I want.
How do I add tax rate to my listing?
hello, How can I solve my photo identification ?
Hi Airbnb, I need a help for my travel suppose on **th January to *th February (*daya...
Bonjour Mr ou Mme**J’ai une maison * cannes que j’aimerai loue *Serai t’il possible qu...
I cannot remember my password. I need to change it.
Please call me about my home.
Cancelation error from AirBnB. Need assistance in rebooking or refunding.
Hi,**I can't connect: When I try to suscribe, it says that my email address (and accoun...
I'd like to reserve a room by the way of your site. I want in * or * times. My host tel...
My name is Blackbird Willow.I Iive in Bellingham, Wa. My cell * is (***)***-****. I ha...
Booking and asks for phone number and it won't take it to get * digit code and I alread...
I made a transaction fpr tomorrow paying deposit and first month I tried to pay for tod...
I own a flat in London, UK which is being let out to a tenant. The current occupant of...
Hi, *I would like to book this apartment for * month: https:**www.airbnb.ae*rooms...
I was looking at properties to visit in the summer and looked at my bare profile. I tho...

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AirBnB Online Help at airbnb.com - Info & Stats

Help desk addresshttps://www.airbnb.com/contact
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time3
Rank amongst all ways to reach them3
Other means of communicationphone, web, chat
Communication customer rating64%
Quality of help rating86%
Votes for online help5,609
When this was last updatedWed Feb 24 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-424-7262

AirBnB Help Pages: What to Know

This is the AirBnB help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AirBnB's best customer help page or faq or forum, this is the best entry point according to 268,830 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-424-7262) which we show above. Sometimes when you dig through the various help topics and volumes on airbnb.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AirBnB agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AirBnB: General Information

AirBnB has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AirBnB using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-424-7262 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AirBnB.

Do AirBnB and GetHuman work together?

GetHuman has no relationship with AirBnB and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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