AT&T U-Verse Help Pages

AT&T U-Verse Customer FAQ, Forum, and Online Help Desk

Average time to fix: (80 hours)
Busiest time: 3:30pm
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Recent AT&T U-Verse help topics searched

my internet connection is intermittent. It has been for weeks and getting worse.
The price of our bundle went up and we would like to try and get a better price from AT...
AT&T charged me $***.** for an additional month after I had already cancelled service...
Yall took my rent money now me n my kids ate getting put out
Internet service constantly disconnects, AT&T U Verse customer service has been horribl...
My video signal keeps freezing, and often the sound goes out, too. This has been goin...
internet and cable keep going in and out
I need to speak with a supervisor immediately. This is a billing issue. I know these c...
Issues with my bill payment was applied to the wrong account! I needed it to be applied...
Need help setting Wireless receiver
I need to move my service to a new address
cannot send emails correctly and i have already contacted my email hosting company and...
Live and recorded shows are freezing every few seconds on * of the * TVs we have
Live and recorded programs are freezing up every few seconds on one of my tv's - but no...
Want to confirm cable connection appointment for today
i want to add a third tv connection with cable box
I need a return box sent to me for returning uverse tv box. In a wheelchair & cant drop...
Get help with my issue

AT&T U-Verse Online Help at att.com - Info & Stats

Help desk address
http://www.att.com/econtactus/#
Call-back available
NO
Department you interact with
Deals & Packages
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:30pm
Average turnaround time
80
Rank amongst all ways to reach them
9
Other means of communication
phone, chat, email, facebook, web
Communication customer rating
74%
Quality of help rating
73%
Votes for online help
735
When this was last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-288-2020

AT&T U-Verse Help Pages: What to Know

This is the AT&T U-Verse help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AT&T U-Verse's best customer help page or faq or forum, this is the best entry point according to 83,304 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-288-2020) which we show above. Sometimes when you dig through the various help topics and volumes on att.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AT&T U-Verse agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AT&T U-Verse: General Information

AT&T U-Verse has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AT&T U-Verse using 5 different media: phone, chat, email, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-288-2020 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AT&T U-Verse.

Do AT&T U-Verse and GetHuman work together?

GetHuman has no relationship with AT&T U-Verse and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AT&T U-Verse Contact Info

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