AT&T U-Verse Help Pages

AT&T U-Verse Customer FAQ, Forum, and Online Help Desk

AT&T U-Verse Help @ att.com
Customer Help
Average time to fix: (75 hours)
Busiest time: 10:15am
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Recent AT&T U-Verse help topics searched

I need service agent to install new equipment, router that was delivered yesterday. I'm...
Wifi down. Asking me for my network security key which I thought was my password. Enter...
Need to add MLB package to Uverse
Called February **, **** to cancel Uverse TV and upgrade internet. Got DirectTV stream...
We were charged for movie channels, HBO, etc. that were free for * months. Our UVerse T...
Big problem doesn't work anymore
I have an urgent billing issue. **I was wrongfully charged for a wireless line that was...
Uverse DSL only works during the daytime. Evenings, the router blinks shuts off, starts...
Waited ** minutes for a customer carem agent, then another ** minutes "On Hold" while s...
I was supposed to recieve a new modem but they never put the order in
Tomorrow I am going go plan and I will come back go *: pm ok! Turn off tv ok! Please l...
I will ask my friend at bank tomorrow *ok
No way $** month ok! Only $*ok*Please let me know ok!
I don't know what happen? What was wrong with tv?
Want to know if I can use third party WiFi modem and router. If so I would like to retu...
I need to change my service

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AT&T U-Verse Online Help at att.com - Info & Stats

Help desk addresshttp://www.att.com/econtactus/#
Call-back availableNO
Department you interact withDeals & Packages
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time75
Rank amongst all ways to reach them9
Other means of communicationphone, chat, email, facebook, web
Communication customer rating69%
Quality of help rating68%
Votes for online help741
When this was last updatedTue May 17 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-288-2020

AT&T U-Verse Help Pages: What to Know

This is the AT&T U-Verse help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AT&T U-Verse's best customer help page or faq or forum, this is the best entry point according to 83,304 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-288-2020) which we show above. Sometimes when you dig through the various help topics and volumes on att.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AT&T U-Verse agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AT&T U-Verse: General Information

AT&T U-Verse has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AT&T U-Verse using 5 different media: phone, chat, email, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-288-2020 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AT&T U-Verse.

Do AT&T U-Verse and GetHuman work together?

GetHuman has no relationship with AT&T U-Verse and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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