A:Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.You can also use our free service that can talk to TransUnion for you and report back.
Q:
Does TransUnion offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm EST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · To lift a security freeze. Keep pressing 0. · How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 2 to cancel, then press 2 to say out of trial period · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-9pm, Sat-Sun 8am-5pm EST · Press 2 · How may we direct your call? You can say things like log in assistance, membership help, or incorrect credit report. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this TransUnion number should go right to a real human being · How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm EST · Press 1 for english, then 3 for identity theft · You can avoid the wait and speak to us via mobile messaging. To receive a text message from us now, press 1. To speak to a representative, press 1. To speak to our 24-hour automated information service, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TransUnion below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TransUnion phone number to document the phone system.
Here is how our research team describes the way the TransUnion phone system greets you: How can we help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then say, "Customer Service" three times. Next enter your "Zip Code," then press 0.
Below are some clips we've found from TransUnion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Calls are recorded for quality and training purposes.
Main menu. As a result of COVID nineteen pandemic, the national credit reporting agencies are offering one free credit report every seven days to help you stay on top of your credit.
Visit w w w dot annual credit report dot com for fast and easy access to your free credit report.
How can we help you today?"
Excerpt from a call with TransUnion
Saturday, June 15, 2024 6:53 AM
They may ask you to say or enter information
"Thank you for calling TransUnion. For English, press or say one."
Excerpt from a call with TransUnion
Thursday, June 20, 2024 5:57 PM
What are the hours and when should I call?
TransUnion operates the call center for this 800-916-8800 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 377 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TransUnion call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TransUnion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TransUnion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TransUnion is Wednesday.The most busy day to call is Friday, which averages 39% more phone calls by comparison.Again, this is based on a sample of 377 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call TransUnion is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TransUnion staffs the call center well on Wednesday.
Why Customers Call TransUnion
If you have time to do a bit of reading before you call TransUnion, we recommend you read over some of our problem-specific articles.
Canceling accounts with any company can be confusing. If you're looking to cancel your account and subscriptions with TransUnion, follow these steps to do it correctly every time.
Click the link above to get answers to just about any TransUnion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TransUnion, and their purpose. Are any of these similar to the reason you are trying to call?
Request to speak to manager: "I would like to talk to your manager. I need to talk to a manager, like, now, somebody who speaks English."
- From a call lasting 33m 22s , Jul 5, 2024 5:45 PM
Seeking assistance: "I need help from an agent."
- From a call lasting 1m 20s , Jul 3, 2024 6:23 PM
Reporting security breach: "I wanna report a breach and security information from Scout."
- From a call lasting 4m 52s , Jun 21, 2024 8:56 PM
Credit report access for T Mobile: "I'm trying to do a credit application with T Mobile, and they're stating that they can't access my TransUnion credit report."
- From a call lasting 26m 28s , Jun 20, 2024 5:57 PM
Remove credit freeze: "I need to remove a credit freeze."
- From a call lasting 11m 5s , May 24, 2024 9:47 PM
Remove credit freeze: "I'm calling because I wanna take off a block and a freeze off my credit account."
- From a call lasting 13m 17s , May 16, 2024 7:52 PM
Unauthorized charges dispute: "I have two charges on a Peddle card and they're for twenty nine dollars and I did not authorize those charges."
- From a call lasting 10m 7s , Apr 5, 2024 10:15 PM
More TransUnion Customer Service Contacts
There are of course other ways to contact TransUnion customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TransUnion will reply our your email.
TransUnion Customer Service on Facebook / Messenger
Some customer service teams, like that of TransUnion, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- TransUnion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TransUnion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TransUnion agent. This phone number is TransUnion's best phone number because 80,364 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-916-8800 include Account Access, Unfreeze Credit, Fix Credit History, Check Credit Score, Cancel Subscription and other customer service issues. The TransUnion call center that you call into has employees from India and is open Mon-Fri 8am-11pm ET according to customers. In total, TransUnion has 6 phone numbers. It's not always clear what is the best way to talk to TransUnion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TransUnion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TransUnion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.