Old Navy Customer Service

Phone Number & Contact Info

For questions about recent orders, press one.
To place an order, or get more information on a product, press two.
For credit cards questions, press three.
For gift cards questions, press four.
For Navios reward questions, press five.
For more options, press six.
To repeat the menu, press nine."

"For credit cards questions, press three.
For order status, press one.
For returns or exchanges, press two."

For credit cards questions, press three.
For gift cards questions, press four."

"For okay. Which would you like? For balance information, press one.
To buy a gift card, press two.
To report a lost or stolen gift card, press three.
To return to the main menu, press nine."

"For the Navios rewards program, press one.
For rewards credit card questions, press two."

For store feedback or questions, press one.
For online support or question questions, press two."

Calling this Old Navy Customer Number

By Adam Goldkamp

May 13, 2024

Calling this number was mostly straightforward, as I didn't have much of a wait time when I dialed. I was able to get through the welcome message and get connected with a customer service representative in about a minute. I was asked to choose English or Spanish, and I was then asked to choose the reason for my call. I could select things such as problems with an order, questions about a product or rewards concerns. I selected product questions and had no issues getting through immediately, although I did have to ask her to confirm that I had reached Old Navy when she gave no initial greeting.

When she did confirm, I said that I was about to use the Old Navy website and wanted to know what the return policy would be if I ordered an item and it wasn't the right fit for the person I was buying for. She said that when I ordered an item, I would have 30 days from the time of delivery at my address to return the item for any reason.

I then asked if this was 30 business days or 30 calendar days from the date of delivery, and she said that it was 30 calendar days. She further confirmed that the company would track the delivery date in its system, and my clock for a return would start at that point. She asked if there was anything else she could assist with, and I said there was not.

Overall, I thought this was an easy call to make. The only hiccup was a lack of an initial introduction and confirmation that I had reached Old Navy. Otherwise, the service was quick and I was able to get my questions answered promptly. If I needed help from Old Navy, I would absolutely use this number.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Old Navy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Old Navy agent. This phone number is Old Navy's best phone number because 9,498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-6289 include Track an Order, Find a Product, Store Feedback, Cancel an Order, Return an Order and other customer service issues. Rather than trying to call Old Navy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Old Navy has 1 phone number. It's not always clear what is the best way to talk to Old Navy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Old Navy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Old Navy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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