MailChimp Customer Support on Facebook

Contacting MailChimp customer service via Facebook or Messenger

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2,117 customers have asked GetHuman if MailChimp answers customer inquiries on Facebook
MailChimp does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for MailChimp on Facebook

I've had a MailChimp free account with subscribers for some time but haven't used it. I...The recent changes you've made have had a dramatic and negative affect on my workflow...I received an unsubscribe request from someone who unsubscribed my account email addres...I found someone with my same issue who wrote in Nobv. and GetHuman replied that it was...Hello,*Account name: BeachCityRealty*We have an account and use it for Real estate purp...The reason for this report is that I am confused and deeply concerned that my personal...Since the fall of **** I have been updating our membership file using an Excel file exp...I imported all my personal contacts from gmail and then sent an invitation to those con...Good evening, *We need some information regarding your platform as we are evaluating th...Hi :) *I am setting up my non-profit mail chimp account and I'm having an issue with pr...Hi. We have set up an automation campaign for our new customers to receive a series of...Hi. My name is Georgi and I am not a member of Mailchimp but I have used it a long time...I see that your image editing application is currently being improved upon. However, I...We have been having LOTS of problems with MailChimp -- from font and formatting issues...We aren't able to re-size the photos in our latest newsletter. There appears to be a sy...Hello I have a free account and yesterday i sent a newsletter that i created by copying...

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MailChimp Customer Service via Facebook: The Breakdown

MailChimp does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Email MailChimp instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with MailChimp over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting MailChimp in General

There are 2 ways to speak with MailChimp customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call MailChimp if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other MailChimp customers, is the customersupport@mailchimp.com option we show above. If you know of other ways to reach MailChimp that we haven't talked about here already, please let our research team know. Or if you think that MailChimp has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

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