Dropbox Customer Support on Facebook

Contacting Dropbox customer service via Facebook or Messenger by GetHuman

Not on Facebook or Messenger
For Customer Service
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
Message about: Update Account InfoMessage about: Account AccessMessage about: Account Stopped WorkingMessage about: Upgrade AccountMessage about: Cancel AccountBecause of another issue
499 customers have asked GetHuman if Dropbox answers customer inquiries on Facebook
Dropbox does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for Dropbox on Facebook

I CANNOT get into my account which is due to be removed today....I need to reset my acc...Cannot get rid of Dropbox icon which interrupts my use of MS Word for Mac in every docu...I was just charged for a full year, but I want to cancel and get a refund. How do I do...my dropbox is full and I've deleted files but am still getting a 'dropbox is full messa...I was Told I would have a refund within * days of ***.** I wanted to check on that if p...I don't know if last post completed.*Charges of £*.** taken from American Express every...On checking back statements of American Express I can see £*.** payment taken every mon...I need to cancel a Plus - *TB plan. It is connected to an email address that no longer...The new Dropbox is very, very difficult to use. First issue: Dropbox no longer appear...They say my acct information is outdated but it is the card we used was compromised and...I received an email from Dropbox that my Business account was going to renew in * days...I lost my phone in a lake and my new phone has the drop box app but I can't get it to w...I want to sync my dropbox account with my new phone. I don't know what email account I...I cancelled an upgrade before the date I would be charged. I cancelled it TWICE. Once o...I have a dropbox fee on my AmEx card. I DO NOT recall ever signing up for this service...A new client requested communications thru dropbox* I am new to it. Once logged in to...Get help for my issue

Dropbox Customer Service via Facebook: The Breakdown

Dropbox does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Contact Dropbox through Twitter instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Dropbox over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Dropbox in General

There are 3 ways to speak with Dropbox customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Dropbox if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Dropbox customers, is the @dropboxsupport option we show above. If you know of other ways to reach Dropbox that we haven't talked about here already, please let our research team know. Or if you think that Dropbox has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting Dropbox

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