Care.com Customer Support on Facebook

Contacting Care.com customer service via Facebook or Messenger by GetHuman

Care.com on Facebook
Facebook Business Page
https://www.facebook.com/caredotcom?fref=ts
Expect a response in: 11 hours
Best time to write: around 9:30am
Rank: #4 of 5 ways to contact
4,833 customer votes
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
Message about: Cancel serviceMessage about: OverchargedMessage about: Suspended accountMessage about: Account accessBecause of another issue

Care.com Facebook-based Customer Help - Info & Stats

Address of Facebook page
https://www.facebook.com/caredotcom?fref=ts
Call-back available
NO
Facebook page hours
Mon-Fri 9am-5pm EST
Ideal time to write
9:30am
First response time
11
Average turnaround time
15
Rank (amongst all ways to contact)
4
Legibility of messaging
70%
Quality of help
61%
Customer votes
4,833
Information last updated
Mon Jul 16 2018 09:00:00 GMT+0000 (UTC)

Care.com Customer Service via Facebook: The Breakdown

Care.com's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Care.com over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Care.com in General

There are 5 ways to speak with Care.com customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Care.com if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Care.com customers, is the 877-227-3115 option we show above. If you know of other ways to reach Care.com that we haven't talked about here already, please let our research team know. Or if you think that Care.com has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!