Amazon Customer Support on Facebook

Contacting Amazon customer service via Facebook or Messenger

Amazon on Facebook
  • Expect a response from Amazon within 15 hours.
  • Ranked #5 of 7 ways to contact Amazon by GetHuman visitors.
Most customers prefer talking to a Amazon customer service rep over the phone versus trying for a back and forth over Messenger.

Amazon Facebook-based Customer Help - Info & Stats

Address of Facebook page
Facebook page hours24 hours, 7 days
Ideal time to write3:45pm
First response time15
Average turnaround time38
Rank (amongst all ways to contact)5
Legibility of messaging43%
Quality of help56%
Customer votes51,662
Information last updatedSat Apr 20 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon Customer Service via Facebook: The Breakdown

Amazon's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Amazon over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Amazon in General

There are 7 ways to speak with Amazon customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Amazon if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Amazon customers, is the 888-280-4331 option we show above. If you know of other ways to reach Amazon that we haven't talked about here already, please let our research team know. Or if you think that Amazon has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting Amazon

Other Companies on Facebook

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