A:Press 1 for English, then you must choose option 1-2. Next, follow the prompts.Our free phone can also navigate phone menus to get a live human at Ultra Mobile for you.
Q:
Does Ultra Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ultra Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ultra Mobile phone number to document the phone system.
Here is how our research team describes the way the Ultra Mobile phone system greets you: Are you calling about an active Ultra number? Press 1 for yes, press 2 for no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose option 1-2. Next, follow the prompts.
Below are some clips we've found from Ultra Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and welcome to Ultramobile.
To continue in English, press one.
Ultramobile?"
Excerpt from a call with Ultra Mobile
Tuesday, January 2, 2024 10:55 PM
They may ask you to enter information with the dial pad
"Hello, and welcome to Ultramobile.
To continue in English, press one.
Are you calling about an active ultra mobile number?
Press one for yes or two for no.
Please enter your Ultramobile phone number."
Excerpt from a call with Ultra Mobile
Friday, May 3, 2024 8:38 PM
The first phone menu
"Thanks for calling Ultramobile.
One moment while we get started.
Or for your account number and PIN, press five.
To check your balance, or find out about your renewal, please press one.
To make a payment, press two."
Excerpt from a call with Ultra Mobile
Tuesday, October 15, 2024 3:25 PM
What are the hours and when should I call?
Ultra Mobile operates the call center for this 888-777-0446 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 312 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ultra Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ultra Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ultra Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ultra Mobile is Monday.The most busy day to call is Thursday, which averages 97% more phone calls by comparison.Again, this is based on a sample of 312 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Ultra Mobile is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ultra Mobile staffs the call center well on Monday.
Why Customers Call Ultra Mobile
If you have time to do a bit of reading before you call Ultra Mobile, we recommend you read over some of our problem-specific articles.
Ultra Mobile offers a range of flexible and affordable plans to suit various needs. Customers can choose from four main plan options. The $19 plan is designed for light users and offers unlimited talk and text with 1GB of high-speed data. The $23 plan provides unlimited talk, text, and data with the first 2GB at high speed. For those who need more data, the $29 plan offers unlimited talk, text, and 5GB of high-speed data. The highest-tier plan is the $39 plan, offering unlimited talk, text, and 15GB of high-speed data. All plans include unlimited international calling to 80+ destinations, unlimited global text, and data add-ons. Ultra Mobile also provides multi-month plans and a pay-as-you-go option.
Ultra Mobile uses the T-Mobile network, one of the largest wireless networks in the United States. By leveraging T-Mobile's extensive coverage, Ultra Mobile is able to provide reliable and fast services to its customers across the country. With T-Mobile's advanced 4G LTE technology, Ultra Mobile users can enjoy high-speed data, seamless call quality, and excellent network performance. This partnership allows Ultra Mobile to offer its customers a wide array of affordable plans that come with unlimited talk, text, and data options. Whether it's for personal or business use, Ultra Mobile users can stay connected and enjoy uninterrupted communication on T-Mobile's robust network.
Yes, Wi-Fi calling is supported by Ultra Mobile. Wi-Fi calling allows customers to make and receive calls using their Wi-Fi connection instead of relying solely on cellular coverage. This feature is beneficial in areas with weak cellular signal or when traveling abroad, enabling customers to stay connected even without a strong cellular network. Ultra Mobile's Wi-Fi calling service ensures clear and reliable communication, ensuring customers can make calls and send texts without interruptions. By utilizing Wi-Fi calling, customers can enjoy improved call quality and save on international roaming charges, making it a convenient and cost-effective solution for staying connected anytime and anywhere.
Click the link above to get answers to just about any Ultra Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ultra Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Phone not working: "My wife's cell phone has quit working, and we don't know why."
- From a call lasting 14m 8s , Nov 18, 2024 11:47 PM
Payment processing issue: "I already make my payment, but it's still not working over here."
- From a call lasting 19m 58s , Nov 17, 2024 11:32 PM
Information about why customers call Ultra Mobile is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Ultra Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ultra Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ultra Mobile agent. This phone number is Ultra Mobile's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-777-0446 include and other customer service issues. Rather than trying to call Ultra Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ultra Mobile has 1 phone number. It's not always clear what is the best way to talk to Ultra Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ultra Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ultra Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.