Ultra Mobile Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There could be a few reasons why you're not receiving your verification code. Firstly, ensure that you've entered the correct mobile number, without any errors or omissions. Sometimes, messages can be delayed due to network congestion, so it might be worth waiting for a bit longer. If none of these solve your issue, another possible reason could be that your Ultra Mobile account has restrictions on receiving certain types of messages. Lastly, your phone itself might be blocking certain types of messages. If everything else looks good and you're still facing the issue, you may want to reach out to Ultra Mobile's customer service for assistance. They will help you troubleshoot the problem and get your service working as it should.

This issue could be related to your Message Center settings or a temporary issue with the network. In some cases, it's because of a lack in service coverage or low balance. Firstly, try to restart your phone. If that doesn't work, check your balance and service coverage to make sure they're adequate. Importantly, verify your SMS settings to ensure they're correct according to what Ultra Mobile has specified. If all these are correct and you're still experiencing issues, it may be a device-specific problem. In that case, you might need to contact your device's customer support or refer to the user manual for further troubleshooting.

The international calling rates for Ultra Mobile vary depending on the country you are calling. Ultra Mobile provides unlimited calling to over 80 destinations. For other countries not on this list, you'll need to use an international calling plan which could range from as low as a few cents per minute to higher rates, depending on the country. It's best to check Ultra Mobile's official website or dashboard for the most accurate rates for the specific country you wish to call. Note that these rates are subject to change.