Ultra Mobile Customer Service Issues

I lost my phone and urgently need to deactivate the SIM card to prevent unauthorized access to my account and personal information. Quick assistance is crucial to safeguard my payment details. Can someone assist me promptly? Additionally, where can I find the live chat support for immediate help? The service response time has been slow, and I've been waiting for a while. The service quality seems poor today. Kindly, improve your response time and assist me promptly. Thank you.

I would like to receive notifications regarding my bills being paid, auto recharge status, and confirmation messages for successful transactions. I also wish to be informed about my data usage and remaining balance. Although my auto recharge was successful, I did not receive a text message from Ultra confirming it. I want to ensure that each month after my bill is paid, I receive notifications and pay the correct amount. My contact number is +[redacted]2.

I recently joined Ultra Mobile and selected the 6 months + 6 months plan, which should cover me for a full year. However, when I check my account, it only shows a 6-month plan requiring a recharge in May. Ultra Mobile only revealed eligibility criteria for the promotion after I signed up, and these details weren't clearly stated on the website. This situation feels deceptive. Has anyone else experienced a similar issue?

I am using a dual SIM card phone with the Android operating system. Both of my SIM cards are from Ultra Mobile. I recently switched to a new phone model X27, but for a week now, I have not been able to connect or send SMS messages. I followed the instructions on your website, which led me to a [redacted] text message, but the issue remains unresolved. I am wondering if there is an automatic configuration link available for setting up data and SMS. Do both SIM cards need to be configured the same way? It would be helpful if Ultra Mobile could fix this promptly rather than customers having to navigate through technical configurations they may not fully understand. I am also experiencing difficulties setting up my email as it prompts me to turn on data even though it appears to be already activated.

While in Italy, I need assistance setting up call forwarding from my Ultra Mobile number ([redacted]) to my US internet phone number through Text Now ([redacted]). I am unable to configure this feature remotely and appreciate your help. Contact me at [redacted] Thank you, Mark R.

I have an iPhone SE on a prepaid ULTRA MOBILE plan. Lately, I've been experiencing audio issues with my cellular data outside my home network. Videos on YouTube, Music, and video clips have no sound despite having sufficient data. I've consulted with an APPLE Genius, and there were no issues detected at the Apple Store. My apps are updated, and I've even factory reset my phone without success. Audio works fine at home on Wi-Fi but not on cellular data outside. This problem is new to me, and I need advice on how to fix it. Thank you!

My phone number is [redacted]. My plan is paid through June with automatic payments, yet every month on the 19th, my service is disconnected. I always have to contact Ultra Mobile for a resolution, but the issue persists. This has happened in November, December, January, and today, February 19. Despite receiving a reset message on February 16, my account shows the next renewal date as March 18, already paid. The repeated service interruptions are frustrating, especially since I have a dog in the ICU and need to be reachable by phone. I urge Ultra Mobile to address the root cause of this ongoing problem promptly.

Dear Customer Service, I recently signed up for one of your monthly service plans based on a recommendation from a friend at a local mobile store. However, I've encountered issues with making calls and sending messages; only Internet access is working. Despite following the store owner and your technicians' suggestions, the problem persists. I paid for the $45 monthly plan even though it seems to be a service provider issue. Currently, I can't connect to the Internet and keep getting redirected to your login page, which is frustrating. I would appreciate urgent attention to this matter as I'm losing money and business. Thank you, V. del Rosario

Ultra Mobile no longer responds when "0" is selected in their phone tree. When I tried to clarify this, their system showed a different symbol instead of the numeral "0." They disconnected my service without the usual 3-day notice, and now they are charging more than my agreed-upon rate. Sadly, I cannot reach a human representative at Ultra Mobile, which means I can't transfer my number without an active line. This experience has led me to decide to switch providers after one final month to ensure my number remains active during the transfer process.

I would like to renew my plan with the Ultra Mobile Double the Data Promotion. My plan is set for renewal on 12/10/[redacted]. I am eager to take advantage of this offer on my upcoming plan without any extra fees. I understand that this deal is valid for Multi-Month Plans ranging from 250MB to 6GB, including the 12-Month Plans. Please remember that if I decrease my data, I will forfeit this promotion. I'm aware that this promotion is time-sensitive, so I need to take action quickly. To renew, I can go to my nearest Retailer or utilize the Ultra Mobile App. If I no longer wish to receive promotional offers, I can respond with STOP.

Two days ago, I purchased my Ultra Mobile line and discovered that the number had previously belonged to someone else. Consequently, I am unable to access WhatsApp or Telegram as they request two-step verification that I did not set up. It is perplexing how, being the first-time user of this number, I am encountering this issue. I urgently seek a resolution as communication with my overseas family is imperative. Kindly either rectify the problem or assign me a new number. I am hopeful for a prompt solution. Thank you for your assistance. Have a great day. Anticipating your response.

Two days ago, I purchased my Ultra Mobile line and it seems someone else had my number before me. I can't open Whatsapp or Telegram because it's asking for two-step verification that supposedly I set up, even though it's my first time with this phone number. I need to fix this as I can't communicate with my family abroad. Please change my number if needed. I hope my issue gets resolved. Thank you and have a nice day. Looking forward to a response.

Dear Customer Service, I am currently in India due to an emergency. I am on a multi-month plan with auto-renewal, and the payment was processed on May 26. My plan is active until August 22, [redacted]. I wish to activate international texting and calling; however, I am unable to do so as I have forgotten my Ultra Mobile account password. When I try to reset the password, the link is sent via text message to my mobile, but since my international messaging and calling are not active, I cannot receive it. I am currently stuck and unable to proceed. Please assist me in activating my international messaging and calling service. Thank you, Priya R.