Calls Customer Service·Most popular Turkish Airlines number
Q:
How do I talk to a live human at Turkish Airlines?
A:Press 2 then 1, then 1 then enter the flight number.
Q:
Does Turkish Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 54 seconds.The longest hold times are on Thursday, and the shortest are on Friday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Turkish Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 1, then 1 then enter the flight number
Below are some clips we've found from Turkish Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily.
Via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles for up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Sunday, January 28, 2024 1:23 PM
They may ask you to enter information with the dial pad
"Well, To Turkish Airlines customer services, a member of Star Alliance.
You can make all your ticket transactions quickly and easily.
Through our mobile application and website with more affordable fees compared to our call center.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, Dear miles and smiles member, please enter your nine digit miles and Smiles card number beginning with t k or your Turkish ID number."
Excerpt from a call with Turkish Airlines
Wednesday, February 19, 2025 1:37 AM
The first phone menu
"Welcome to Turkish Airlines customer services.
A member of Star Alliance.
Dear passenger, you can make your reservation and ticket transactions quickly and easily via our mobile application or website.
If you are a miles and smiles member, press one.
If you are not a Miles and Smiles member, press two."
Excerpt from a call with Turkish Airlines
Friday, May 24, 2024 10:40 AM
After you press 2
"For Turkish Airlines corporate club transactions, please press three.
For up to date flight or ticket information, and to perform transaction, press one."
Excerpt from a call with Turkish Airlines
Tuesday, June 4, 2024 12:11 AM
After you press 3
"Please dear passenger.
Only Turkish Airlines corporate club transactions can be carried out with this option.
To continue, press one.
To return to the main menu, please press nine."
Excerpt from a call with Turkish Airlines
Thursday, June 6, 2024 6:05 AM
What are the hours and when should I call?
Turkish Airlines operates the call center for this +90 212 463 63 63 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,578 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Turkish Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Turkish Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Turkish Airlines is Sunday.The most busy day to call is Thursday, which averages 31% more phone calls by comparison.Again, this is based on a sample of 3,578 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 290% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Longest
Fri
Shortest
Sat
The best time to call Turkish Airlines
In summation, the best day to call Turkish Airlines is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Turkish Airlines staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Turkish Airlines
If you have time to do a bit of reading before you call Turkish Airlines, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Turkish Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Turkish Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Flight change clarification: "I just need to make sure that I don't need to pay anything."
- From a call lasting 13m 11s , Mar 10, 2025 4:38 PM
Information about why customers call Turkish Airlines is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Turkish Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Turkish Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Turkish Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Turkish Airlines agent. This phone number is Turkish Airlines's best phone number because 15,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +90 212 463 63 63 include Delayed Flight, Complaint, Make a booking, Cancel or change flight, Lost Baggage and other customer service issues. Rather than trying to call Turkish Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Turkish Airlines has 1 phone number. It's not always clear what is the best way to talk to Turkish Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Turkish Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Turkish Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.