PNC Bank Customer Service

Phone Number & Contact Info

You can also say
Next, please say or enter your PIN, or you can say, I don't know it."

If you're already a PNC customer, say yes or press one.
Otherwise, say no or press two."

Main menu. To access your personal accounts, press one.
For business banking, press two.
For online banking question press three.
If you're calling to report a lost or stolen card or a problem with your account, press four."

Calling this PNC Bank Customer Number

By Christian Allen

May 13, 2024

Calling this number is best if you're already a PNC customer, but it's not only useful for PNC customers. If you aren't a customer, you can use this number to find branches near you so that you can start an account.

When I called, I was first told that I had reached PNC voice banking, and I was asked to provide my user ID. If I didn't have a user ID, I could say that. When I did, I was next taken to a menu to confirm if I was already a PNC customer.

I said I was not, and I was taken out of voice banking and to the main menu. I was then asked why I was calling, and I said I wanted branch locations. The system told me that I could get branch locations near me by entering a zip code and letting the system return results.

I entered the first zip code, and the system told me there were no locations near that zip code. I then entered another zip code, and the system told me that I had five locations near me and could ask for branch hours by pressing 1 during the description of any branch.

I did so during the closest branch to my zip code and found that it was open Monday to Friday, but closed weekends. For the second branch, I found that on Saturdays, the branch was open 8 am to noon, while Monday through Friday maintained standard business hours.

Overall, I thought this was an easy-to-use service. I had no issues getting information and did not hit a chokepoint at any point. The system recognizes new customers might use the phone beforehand and makes that a simple process. If I were to use PNC Bank, I would absolutely use this number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is PNC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PNC Bank agent. This phone number is PNC Bank's best phone number because 70,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-2265 include Setup Account, Statement Request, Cancel Account, Account Access, Dispute a Charge and other customer service issues. The PNC Bank call center that you call into has employees from Pennsylvania and is open Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET according to customers. In total, PNC Bank has 2 phone numbers. It's not always clear what is the best way to talk to PNC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PNC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PNC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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