A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1 for English, and ask the friendly Canadian CSR to transfer you to the US - this is the only way to get to a US Rep. · For ThinkServer, press 1. All others, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1 for English, Think Product Press 1, For Laptop/Tablets Press 1 or Press 2 for Destktops · IBM - Lenovo products, press 1. All other products, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lenovo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lenovo phone number to document the phone system.
Here is how our research team describes the way the Lenovo phone system greets you: Technical support: press 1. Sales: press 2. Customer care: press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 then 2
Below are some clips we've found from Lenovo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hello. Thanks for calling Lenovo.
Let's get you to the right place. I have three options for technical service, sales, or customer care.
For technical support, or warranty questions with a product or service you already own, please press one.
To speak with one of our sales about new orders, or questions about a product, please press two."
Excerpt from a call with Lenovo
Friday, May 24, 2024 9:25 PM
What are the hours and when should I call?
Lenovo operates the call center for this 855-253-6686 phone number Mon-Fri 9am-9pm, Sat-Sun 11am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lenovo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lenovo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lenovo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lenovo is Sunday.The most busy day to call is Thursday, which averages 317% more phone calls by comparison.Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
I have a Lenovo laptop, but I accidentally dropped it, and now the corner of the screen is a bit unhinged. This wouldn't be a problem, but since the Lenovo folds to become a tablet, this tiny flap is causing my screen to think it's been put to sleep. Therefore, if I jiggle the screen the right way, it turns off my computer. This is an obvious problem as my laptop has to sit still while I'm typing; otherwise, it will turn itself off. I basically can't do any work while I'm on the move anymore, so I thought I would call Lenovo to see what they could do for me.
I didn't know if there might be some sort of warranty still good on it since I haven't had it longer than a year or something else that could offset the repair price. If the piece could be replaced, I know it would have to be done by someone who works at Lenovo, so either way, that was the place to start. I expected to be on hold for a while because, between sales and technical support, there are a lot of reasons why people might be calling Lenovo. However, I was very pleasantly surprised as the company has its stuff together.
I dialed the number, and an automated voice assistant greeted me and quickly sorted out why I was calling. It said, "Hello, Thanks for calling Lenovo. Let’s get you to the right place. I have three options for technical service, sales, or customer care. For technical support or warranty questions for a product or service you already own, please press 1. To speak with Lenovo sales for new orders or questions about a product, please press 2. To speak to customer care about an existing order, please press 3." I chose technical support since they would be the ones to provide me with a solution, and then I was told that I had to press 1 for English, which I did.
Then it gave me two options: "If you require technical support for Thinkpad, ThinkCentre, or server products, press 1. Do you need technical support for IdeaPad or the technical center, press 2." I pressed 2, and after a loud dialing, an agent named Roy picked up. Roy had a very thick accent, but he was able to talk about my options. I would have to pay for the repair, but I had options to save me from replacing the laptop.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Lenovo
If you have time to do a bit of reading before you call Lenovo, we recommend you read over some of our problem-specific articles.
The return policy for Lenovo products allows customers to return purchased items within 30 days from the date of delivery. All returns must be accompanied by a valid proof of purchase. The products should be in their original condition, with all accessories and packaging included. The return can be initiated by contacting Lenovo customer support or by filling out an online return form. Once the return is processed, customers will receive a refund in the original payment method, excluding any shipping or handling fees. In case of damaged or defective products, Lenovo will provide a replacement or repair services. For more details, customers can refer to the return policy section on the Lenovo website or contact customer support for assistance.
Yes, Lenovo offers a student discount on their products. To avail this discount, students need to verify their student status through the Lenovo Student Store. This can be done by providing their school email address or uploading proof of enrollment. Once verified, students can access exclusive discounts on a wide range of Lenovo laptops, desktops, tablets, accessories, and more. This student discount makes Lenovo products more affordable and accessible for students to support their educational needs. It is a great opportunity for students to take advantage of high-quality technology at a discounted price, helping them excel in their studies and achieve their academic goals.
Lenovo offers various payment methods to provide convenient options for customers. Our accepted payment methods include credit and debit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal, a trusted and secure online payment platform. Furthermore, Lenovo offers financing options through third-party providers, giving customers the flexibility to pay in installments. To ensure a smooth transaction, please note that all payments must be made in full at the time of purchase. For more specific information regarding payment methods and any restrictions that may apply, please refer to our website or contact our customer service representatives who will be more than happy to assist you.
Click the link above to get answers to just about any Lenovo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lenovo, and their purpose. Are any of these similar to the reason you are trying to call?
Missing USB holder: "I bought a Lenovo digital pen but it was missing the USB holder, can you send one?"
- From a call lasting 13m 39s , Mar 22, 2024 3:14 PM
Inquiring about monitor: "Do you sell the monitor called a s u s p b two seventy eight q?"
- From a call lasting 3m 41s , Mar 13, 2024 8:31 PM
Seeking Lenovo charger purchase: "I'm trying to find out where to buy a charger for our Lenovo IdeaPad and I can't figure it out."
- From a call lasting 8m 17s , Mar 1, 2024 8:56 PM
Renewing warranty: "I am trying to extend my warranty that expired in January."
- From a call lasting 11m 59s , Feb 28, 2024 2:33 PM
Technical support: "I need help with technical issues."
- From a call lasting 2m 44s , Jan 5, 2024 4:52 PM
Information about why customers call Lenovo is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lenovo provides this option.
Use the link to connect with customer service through Twitter
Lenovo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Lenovo, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Lenovo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lenovo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lenovo agent. This phone number is Lenovo's best phone number because 17,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-6686 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Lenovo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook or twitter. In total, Lenovo has 3 phone numbers. It's not always clear what is the best way to talk to Lenovo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lenovo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lenovo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
