Hotels.com Email

Emailing Hotels.com Customer Support by GetHuman

customercare@hotels.com
Customer Service Email
Online Help
New customers
Average reply: (38 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 9am
Why do you want to write to Hotels.com?

Customers recently wanted to email Hotels.com about the following:

I can't login in, I have a new phone. And a new card. Plus I've a free n
I. Need to recover my account. An rest my i password.
Hotel we booked was horrible. Dogs barking and the room key they gave us went into a ro...
Reservation No. ************** * I recently made this reservation through your site...
Would like to change my current trip stay. Rebook at another hotel. ***************
Hotels.com**I can't get thru to ask a general question and there are no answers on webs...
I just need to simply change my reservation from * to * people it was an error...
My accounts need to be combined into one account so that I can collect my rewards pionts.
I need to update my accounts to collect my points and redeem.
I booked a reservation through hotels.com, ***************. Dated ****-********* at Pa...
I reserved a room at Arya and I called last night to cancel. But I got charged anyways...
Why is my free night locked after ** stays.

Help me with my issue

Hotels.com Email Support - by the Numbers

Email addresscustomercare@hotels.com
Call-back availableNO
Department you are emailingCustomer Service
Customer service hours24 hours, 7 days
Most likely time of response9am
Average wait38
Rank (overall)2
Alternate methodsphone, email, web
Quality of communication71%
Quality of help80%
Customer votes578
Information last updatedWed Jan 25 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-346-8357

Hotels.com Customer Service Email

Email Hotels.com customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Hotels.com customer service. This information is according to 27,378 GetHuman users who are also Hotels.com customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, Hotels.com customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling Hotels.com at their 800-346-8357 phone number instead. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Recover Account. When you email Hotels.com one of their customer service agents sitting in one of their call centers, likely located in Philippines or El Salvador, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like Hotels.com by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting Hotels.com

Hotels.com provides customer service by email and also by phone. There are 5 ways to reach Hotels.com across 3 communication modes: phone, email, web. In case you didn't realize there was an alternative, the best phone number for Hotels.com customer support is 800-346-8357. With our free tools, you can check out the current wait time for Hotels.com and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Hotels.com customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Hotels.com currently.

What's the connection between Hotels.com and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Hotels.com's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

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