A:Not at this number; hours here are Mon-Fri 9am-5pm PST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 10 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fitbit below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fitbit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Fitbit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fitbit customer support.
For assistance with premium subscription services, including help with billing or cancellations, press one.
For assistance with filing a claim on your in warranty Fitbit device, press two."
Excerpt from a call with Fitbit
Monday, January 1, 2024 6:46 PM
The first phone menu
"Thank you for calling Fitbit support.
Need help placing a Google Store order, or have questions about replacing your device?
For help with your Fitbit premium subscription, or assistance with Fitbit premium features, press one.
For help with filing a claim on your in warranty Fitbit device, or your Fitbit band, press two."
Excerpt from a call with Fitbit
Tuesday, November 19, 2024 1:48 PM
After you press 1
"Need help placing a Google Store order, or have to change or cancel your Fitbit premium subscription, press one.
For help with premium features, press two."
Excerpt from a call with Fitbit
Friday, November 1, 2024 3:04 PM
After you press 3
"To hear these options again, press For help with placing a new order, checking on an existing order, or help with Google Store returns, press one.
For help with a warranty replacement order, press two."
Excerpt from a call with Fitbit
Tuesday, October 29, 2024 2:03 PM
After you press 4
"Press three.
For help with your Fitbit device, press four.
To hear these options again, press five."
Excerpt from a call with Fitbit
Tuesday, December 3, 2024 7:03 PM
What are the hours and when should I call?
Fitbit operates the call center for this 877-623-4997 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 975 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fitbit call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fitbit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fitbit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fitbit is Wednesday.The most busy day to call is Tuesday, which averages 55% more phone calls by comparison.Again, this is based on a sample of 975 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 139% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Fitbit is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fitbit staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling Fitbit doesn't seem to be very effective, because the customer service representatives don't know the basics of what they do and don't follow up in accordance with the company's stated policies.
When I dialed, the system told me that I could request help with one of several areas, including technical support, existing orders or placing a new order. I said that I wanted to place a new order, and the system told me that it would take me to the appropriate representative. It said that if my call got disconnected, the representative would give me a call back unless I opted out of it. I did not opt out, and I was quickly connected with a representative, who asked me how she could assist me.
I said that I was looking at placing a new order for a Fitbit, and I wanted to know how long it would take to get a Fitbit sent over to Hawaii. The representative didn't seem to be listening carefully and asked me when I had placed the order. I said that I had not placed an order yet; I was simply looking to put in a new order and wanted to get an idea of about how long it would take.
She asked me again about my order, thinking I had placed it today, and I said again that I had not yet put in an order. She said that she would have to check with her supervisor to get the information and asked to place me on hold. I thought that was strange, but I said that was okay and waited.
After a few minutes, she came back on and said that she had the information, but she needed me to give her my name before she was allowed to provide it. Again, I thought it was strange, but I gave my name. However, at that point, the call got cut off, and I waited for a few minutes, expecting the immediate call back that Fitbit had promised. No call back ever came from the representative.
Overall, I really wasn't impressed with this call. There were some positives, notably in how quickly the system progressed me through to talking with a representative and how I was able to narrow down where I needed to direct my call. However, the promises that the system made turned into a negative once it became clear that Fitbit couldn't or wouldn't live up to them. Getting a call back automatically would have been a good thing, but it didn't end up happening.
I was also unimpressed with the representative not knowing something as basic as how long shipping might take. I understand that not every representative will know everything, but this should have been something they'd have taught team members from the beginning. Based on this, I wouldn't use this number if I was a genuine customer.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Fitbit
If you have time to do a bit of reading before you call Fitbit, we recommend you read over some of our problem-specific articles.
If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company to help you get your device working again.
As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can recover it through the app or the Fitbit website. By resetting your password, you will be able to recover your account, see your data and track your progress.
Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to utilize this feature, but there are restrictions. You can't have more than one of the same device models, nor can you have more than one device that shares the same operating system. You can have one of each model but you can link Fitbit App Gallery to one device.
Click the link above to get answers to just about any Fitbit customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fitbit, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with account access: "I can't put it onto my new email, so I don't have access to any of the premium."
- From a call lasting 11m 6s , Dec 4, 2024 3:12 PM
Device not powering on: "And now it's not working at all."
- From a call lasting 4m 45s , Dec 3, 2024 6:53 PM
Locked out of account: "I've been trying to get into my Fitbit account, so that I could turn it in so that I could log it into the Google?"
- From a call lasting 20m 26s , Dec 3, 2024 1:28 PM
Information about why customers call Fitbit is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fitbit provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Fitbit will reply our your email.
Fitbit, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Fitbit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fitbit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fitbit agent. This phone number is Fitbit's best phone number because 44,490 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-623-4997 include Repairs, Device Support, Return an Order, Problem With the App, Warranty Claim and other customer service issues. The Fitbit call center that you call into has employees from Singapore, California, Texas and is open Mon-Fri 9am-5pm PT according to customers. In total, Fitbit has 1 phone number. It's not always clear what is the best way to talk to Fitbit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fitbit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fitbit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
