Consumer Cellular Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Consumer Cellular?
Q:
Does Consumer Cellular offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 4am-11pm, Sat-Sun 6am-7pm EST. The least busy day is Sunday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 10 seconds. The longest hold times are on Saturday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Consumer Cellular below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Consumer Cellular phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 4
Below are some clips we've found from Consumer Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Consumer cellular.
To sign up for service or learn about consumer cellular,
To sign up for service or learn about consumer cellular, say learn more or press one.
To activate a SIM card or new phone, say activation.
Or press two. For our award winning customer service, say customer service or press three."
Excerpt from a call with Consumer Cellular
Wednesday, January 17, 2024 4:42 PM
They may ask your reason for calling (instead of a menu)
"Consumer cellular.
One moment, please. And just so you know, we may record this call.
Thank you for calling Consumer Cellular. This is Savannah. How can I help you?"
Excerpt from a call with Consumer Cellular
Monday, February 19, 2024 6:02 PM
They may ask you to say or enter information
"Consumer cellular.
For our award winning customer service, say customer service or press one.
To sign up for to get started, what's your consumer cellular cell phone number?
Is that correct?
Thanks.
I see that you recently activated a new Android phone.
Do you need help with setting it up?
Now for security, please tell me your account security PIN."
Excerpt from a call with Consumer Cellular
Monday, March 11, 2024 6:28 PM
The first phone menu
"Consumer cellular.
For our award winning customer service, say customer service or press one.
To sign up for service or learn about consumer cellular, say learn more or press two."
Excerpt from a call with Consumer Cellular
Monday, May 27, 2024 3:53 PM
After you press 2
"For customer if you would like to sign up for service or learn more about consumer cellular, press one or say new service.
If you would like to add an additional line to your existing service, press two or say add a line."
Excerpt from a call with Consumer Cellular
Thursday, January 4, 2024 3:59 PM
What are the hours and when should I call?
Consumer Cellular operates the call center for this 888-345-5510 phone number Mon-Fri 4am-11pm, Sat-Sun 6am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 540 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Consumer Cellular call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumer Cellular is Sunday. The most busy day to call is Thursday, which averages 246% more phone calls by comparison. Again, this is based on a sample of 540 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Saturday, which is 1174% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Mon
- Tue
- Wed
- Thu
- Fri
- Shortest
- Sat
- Longest
The best time to call Consumer Cellular
In summation, the best day to call Consumer Cellular is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Consumer Cellular staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Consumer Cellular
If you have time to do a bit of reading before you call Consumer Cellular, we recommend you read over some of our problem-specific articles.
Is Consumer Cellular the Cheapest Cellphone Service?
Consumer Cellular has been providing service since 1995, and has partnered with AARP to gives its customers more perks and benefits. You can buy a new phone on a payment plan or bring your own phone with the free SIM card. You can have multiple lines or just one. This company has value and is easy on the wallet, all that's left if for you to choose what you want.
Is Consumer Cellular Cellphone Service Any Good?
There are many things than can improve on a company, but next you have recognition and value that make a good company unforgettable. Consumer Cellular is one company that has been recognized by PC magazine, J.D. Power and the Better Business Bureau. Another feat worth mentioning is the plans that it does provide to its customers as well as discounts and the free SIM card for new consumers who want to bring their own phones.
What is the coverage area for Consumer Cellular service?
Consumer Cellular provides nationwide coverage through its partnership with major networks. As Consumer Cellular uses the extensive networks of AT&T and T-Mobile, its service area extends to almost every corner of the United States. With this partnership, customers can expect reliable coverage and access to fast data speeds in both urban and rural areas. The comprehensive coverage ensures that wherever you go, you can stay connected and enjoy uninterrupted service. From metropolitan cities to remote locations, Consumer Cellular strives to deliver reliable connectivity for all its customers. With a vast coverage area and strong network partnerships, Consumer Cellular ensures that you can stay connected, no matter where you are in the country.
Top Consumer Cellular customer service problems
Click the link above to get answers to just about any Consumer Cellular customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Consumer Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
Password assistance needed: "I'm having issues with lost passwords for cell phones and setting up the home base."- From a call lasting 6m 10s , Jul 9, 2024 4:44 PM
Updating location preference: "I'm in Houston, and my preference is by"- From a call lasting 1m 36s , Jul 9, 2024 4:41 PM
Billing discrepancy clarification: "I'm trying to see the difference between my daughter and mine bills, I need to know how much she's using and how much I'm using."- From a call lasting 11m 38s , Jul 8, 2024 3:38 PM
Phone call issues: "I can't receive or make calls on my phone."- From a call lasting 3m 2s , Jul 4, 2024 5:41 PM
Payment assistance: "I never got an email about the payment or statement."- From a call lasting 9m 20s , Jun 26, 2024 3:04 PM
Inquiring about free phone options: "I just called there before, but see, it's. But see, I have three phones with MetroPC."- From a call lasting 8m 25s , Jun 24, 2024 5:58 PM
Cancel deceased's phone: "My partner had passed away. We need to get his phone disconnected."- From a call lasting 7m 46s , Jun 18, 2024 9:35 PM
Inquiring about new phones: "I want two new phones, how much for two of them?"- From a call lasting 13m 26s , Jun 5, 2024 1:00 AM
More Consumer Cellular Customer Service Contacts
There are of course other ways to contact Consumer Cellular customer service besides the phone. Below we list the best ones, by medium.
Consumer Cellular Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Consumer Cellular will reply our your email.
Consumer Cellular Customer Help Desk / Web Support
As a last, sometimes only, resort- Consumer Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumer Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Cellular agent. This phone number is Consumer Cellular's best phone number because 13,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-5510 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Consumer Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Consumer Cellular has 1 phone number. It's not always clear what is the best way to talk to Consumer Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumer Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.