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Columbia Gas of Virginia Customer FAQ

Top Answers & How-to Guides

What is Columbia Gas of Virginia's Phone Number?

The question we are asked most often is about how to talk to Columbia Gas of Virginia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any assistance programs available for low-income customers?

Yes, Columbia Gas of Virginia provides several assistance programs to support low-income customers. Our most prominent program is the...
Ask any question you have about Columbia Gas of Virginia customer service, get an answer now.
Contact Columbia Gas of Virginia customer service

Service Transfer

How can I transfer my gas service to a new address?

To transfer your gas service to a new address, you will need to contact us to make arrangements. We can set up a new account for you...
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Service Interruption

What should I do if my gas service is interrupted?

If your gas service is interrupted, please do not attempt to relight the pilot light yourself. Ensure all gas appliances are turned...
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Services Offered

What services does Columbia Gas of Virginia offer?

Columbia Gas of Virginia offers a range of natural gas services to meet the needs of residential and commercial customers. Our services...
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Payment Options

What are the available payment options?

Columbia Gas of Virginia offers various convenient payment options to suit customers' preferences. One method is the AutoPay service,...
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Billing Terms

What are the billing and payment terms and conditions?

Columbia Gas of Virginia follows straightforward billing and payment terms and conditions. We bill our customers monthly for the natural...
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Meter Reading

Can I schedule a meter reading or submit my own meter reading?

Yes, customers have the option to schedule a meter reading or submit their own meter reading to Columbia Gas of Virginia. Scheduling...
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Rates and Tariffs

What are the current gas rates and tariffs?

The current gas rates and tariffs for Columbia Gas of Virginia can be found on our website or by contacting our customer service team....
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Energy Savings

Does Columbia Gas provide energy-saving tips?

Yes, Columbia Gas is committed to helping customers save energy and reduce their utility costs. We understand the importance of making...
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Assistance Programs

Are there any assistance programs available for low-income customers?

Yes, Columbia Gas of Virginia provides several assistance programs to support low-income customers. Our most prominent program is the...
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Help me with my Columbia Gas of Virginia customer service issue

Ask any question you have about Columbia Gas of Virginia customer service. We will do our best to get you answers right away.
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