Does Aetna Vision Network offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 7:30am-11pm, Sun 11am-8pm EST.The least busy day is Monday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aetna Vision Network below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aetna Vision Network phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Aetna Vision Network's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling the Aetna vision preferred service center. Your call may be monitored or recorded for quality.
In a few words, how can I help you?"
Excerpt from a call with Aetna Vision Network
Friday, March 15, 2024 2:30 PM
What are the hours and when should I call?
Aetna Vision Network operates the call center for this 877-973-3238 phone number Mon-Sat 7:30am-11pm, Sun 11am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 26 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Aetna Vision Network call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna Vision Network phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna Vision Network staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aetna Vision Network is Monday.The most busy day to call is Friday.Again, this is based on a sample of 26 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Aetna Vision Network is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna Vision Network staffs the call center well on Monday.
Why Customers Call Aetna Vision Network
Below is a sample of recent calls to Aetna Vision Network, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting ID number: "I need my ID number."
- From a call lasting 1m 54s , Mar 15, 2024 2:30 PM
Conclusion and closing notes
This is Aetna Vision Network's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Vision Network agent. This phone number is Aetna Vision Network's best phone number because 156 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-973-3238 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Vision Network first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Aetna Vision Network has 1 phone number. It's not always clear what is the best way to talk to Aetna Vision Network representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aetna Vision Network. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aetna Vision Network. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.