eToro investment accounts are targeted by hackers trying to access user passwords and email addresses to view investment statuses and balances. Some hackers might bypass security measures despite preventive methods intended to safeguard data such as login credentials and two-factor authentication. Therefore, you must know how to recover your eToro account in case you become a victim of cyber theft and lose access.
The most common login method hackers use to gain access to eToro customer accounts is a stolen password. If you've made multiple failed attempts to use the login screen, a hacker has likely stolen your information and is using it to block you from accessing your dashboard.
To recover your password:
After each step, check your email messages for a unique one-time reset password link, which expires after 24 hours. If the link doesn't arrive in your inbox after multiple requests and checking your spam folder, a hacker might have changed your email or phone number details.
Email addresses and phone numbers can be compromised during eToro account creation or use. In this case, you may need to contact a specialist who can help you reclaim your account. They'll ask you to verify your identity and personal information to confirm your account administrator status.
You may need to contact an eToro customer specialist if you still can't recover your hacked eToro account. Keep in mind that documentation such as a government ID is required to prove ownership and that you're authorized to modify your account information.
Live chat is the best contact method to discuss an issue with a representative and allows you to communicate in real time. The method is easy, and you usually wait 1 minute to receive a response.
The online help desk is a resourceful way to get help beyond the customer service department messaging feature. You can read inquiries by other eToro users and find common solutions to technical issues. The average wait period is two days, allowing representatives enough time to assess your inquiry and supply the best solution.
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